When I click an attachment thumbnail, it brings up the popup and theres the swirly thing in it, and it never becomes the picture. But if I exit out of the popup and click it a second time, the picture shows up.

I am using firefox 3 though. Maybe that is the problem.

SFN uses lots of advanced code to give you all these bells & whistles. if some it is not working it can be caused by any 1 of the following

- you may have an ad blocker installed which is blocking our code
- you may have javascript off or have a script blocker installed which is blocking our code
- you may have a corrupt cookie
- you may have SFN popups blocked

you can fix it by adjusting your browser settings. this should also handle issues where you can stay logged into SFN.


TURN OFF AD BLOCKER / SCRIPT BLOCKER
if you have an ad blocker or script blocker installed like firefox extensions Adblock Plus or NoScript, that's your problem. You need to turn these off for SFN & google. SFN uses several google API scripts to handle all of our AJAX like the light box, editing posts, and much much more. 90% of firefox users with problems browsing SFN are caused by them having a script/ad blocker installed which is keeping SFN from doing what it needs to.

could someone who has these let us know how you can allow SFN & google without having to totally uninstall them?


TURN ON JAVASCRIPT
you may have javascript turned off for some reason. SFN can't work without it.
- firefox: in the menu bar click Tools | Options. click the "Content" tab. check "Enable javascript" & click OK.
- internet explorer: in the menu bar click Tools | Internet Options. click the "Security" tab. click "Trusted Sites". click "Sites". enter sternfannetwork.com, make sure "Require server verification" is NOT checked, & click Add.


CLEAR COOKIES & CACHE
if you are having trouble logging in or staying logged in, you probaly have a corrupt cookie due to the site upgrade.
- firefox: press the CTRL + SHIFT + DELETE keys at the same time. this will open the clear private data box. check "cookies" & "cache". submit the form.
- internet explorer: in the menu bar click Tools | Delete Browsing History. click "Delete files" & "Delete cookies".

Clearing cookies in other browsers (http://kb.wisc.edu/helpdesk/page.php?id=3235)
Clearing cache in other browsers (http://kb.wisc.edu/helpdesk/page.php?id=1368)


ALLOW SFN POPUPS
- firefox: in the menu bar click Tools | Options. click the "Content" tab. click the "Exceptions" button. enter sternfannetwork.com & click allow.
- internet explorer: in the menu bar click Tools | Pop-up Blocker | Pop-Up Blocker Settings. enter sternfannetwork.com & click add.

additionally, you may have some other popup blocker installed like the google toolbar. if you do, hopefully you know how to change the settings.