I recently decided to activate a second Sirius receiver and to extend my current subscription (which expires in March) to a lifetime plan.

I was hesitant to call Sirius the Friday before 1.9.06, but since I could not answer my questions online, decided to call.

To my surprise, I was able to get through right away (mid-morning NYC time) and chose the "Adjust Your Account" option. After two rings, I was greeted by a very friendly and resourceful rep named Sandra. After a brief, friendly conversation, I explained what I wanted to do and she quickly able to extend my subscription while giving me $26 credit for my three remaining months (I had originally paid for 12 months for a 15 month subscription). We spoke about what a great deal the lifetime plan is, and how so many people are choosing this, since it will no longer be offered after 2006.

Next, I activated by my second unit and gave here the EIN. When she entered it into her system, she told me that I had purchased the unit at BJ's Wholesale Club and that (again to my surprise) I was thus entitled to one month's free subscription. However, since this was a second unit she had to do some quick research on how to handle it. Because the BJ's code was not set up for this, she unilaterally granted me a $12.95 credit to my Sirius account. :dance:

All this is nice, but I cannot accurately describe how friendly and helpful this nice lady was, even talking about how excited they were about Howard. When she mentioned the weather, I asked her if she was in Nova Scotia (where I called to activate my unit in 2004) but she said she was right here in NYC, so we discussed Sirius's HQ and Howard's studio, etc.

Bottom line, I think that Sirius's customer service is good and is very underrated for what they do.

We have all heard the horror stories (I had my own experience collecting on a rebate, which took 6 months and ended amicably), so why not post some of your BEST experiences with the people who will be helping our Stern Fan brethren find salvation with Sirius? HALLELUJIA!!

:worship:

The two times I've had to call customer service I've had some jackass, less than friendly black person (first a girl then a guy). Each time I got the impression that maybe I called during their lunch break or something. :(

I agree on the good CS. I activated a third reciever on-line and accidently clicked on a yearly subscription which I did not want. I made one call and the lady corrected everything, including crediting my account within minutes!!

Hi. I'm new here.
Like everyone else, I signed up for Sirius to hear Howard.

So a couple of weeks ago I ordered the Sanyo CRSR-10 from Sirius.com.
http://akamai.edeal.com/images/catalog2640/folder17052/img1549477thmb.jpg

I turned it on before activating my account to make sure it worked. Just as Sirius advises. And it worked.

Then I made an appointment to have it hard wired in my car. Two weeks later I had my appointment (yesterday). Two days before Howard starts. Perfect I thought.

The installer (at Best Buy) wired the antenna, did a great job. But the CRSR-10 unit won't power up. He tested it in my car, plugged into a wall outlet... DEAD. It's not my car, it's the freakin unit. AND HOWARD STARTS TOMORROW!

Any advice? Sirius and Sanyo can't help me today because it's the weekend.


:mad: :mad: :mad:

Any advice? Sirius and Sanyo can't help me today because it's the weekend.


Unfortunately, I think you're screwed. :(

The only thing I could think of is go buy a Sportster today at Best Buy and a Boombox or Home Kit, hook it up for tomorrow and then return it when you get a new Sanyo. BB has a 30 day return policy.

Hi. I'm new here.
Like everyone else, I signed up for Sirius to hear Howard.

So a couple of weeks ago I ordered the Sanyo CRSR-10 from Sirius.com.
http://akamai.edeal.com/images/catalog2640/folder17052/img1549477thmb.jpg

I turned it on before activating my account to make sure it worked. Just as Sirius advises. And it worked.

Then I made an appointment to have it hard wired in my car. Two weeks later I had my appointment (yesterday). Two days before Howard starts. Perfect I thought.

The installer (at Best Buy) wired the antenna, did a great job. But the CRSR-10 unit won't power up. He tested it in my car, plugged into a wall outlet... DEAD. It's not my car, it's the freakin unit. AND HOWARD STARTS TOMORROW!

Any advice? Sirius and Sanyo can't help me today because it's the weekend.


:mad: :mad: :mad:

RobbyRoo,

I bought the same unit you have. Haven't tried to install it in my car yet. Try to call Sirius today. I had two very positive experiences with their tech help over the phone. I was told they're open 24/7.

Good advice above, to buy one at BestBuy today. Failing that, can you sign up for the 3 free day trial over the internet at Sirius.com?

Good luck.

RobbyRoo,

I bought the same unit you have. Haven't tried to install it in my car yet. Try to call Sirius today. I had two very positive experiences with their tech help over the phone. I was told they're open 24/7.

Good advice above, to buy one at BestBuy today. Failing that, can you sign up for the 3 free day trial over the internet at Sirius.com?

Good luck.

The automated system is 24/7.
But to talk to a person, I have to wait until Monday.

The Best Buy suggestion is interesting, but then I'd have to pay to activate a unit that I'd be returning.

And unfortunately a 3 free day trial for the internet won't help. You can't get Howard on the net. (unless someone has figured a back door solution.) Besides, I already have an active account. Just an inactive unit. (No, not my unit ;) )

I think the Reverend is right. I'm screwed.
Temporarily of course.

http://www.lmmfao.com/media/flash/gary-the-retard-flu.jpg

Hi. I'm new here.
Like everyone else, I signed up for Sirius to hear Howard.

So a couple of weeks ago I ordered the Sanyo CRSR-10 from Sirius.com.
http://akamai.edeal.com/images/catalog2640/folder17052/img1549477thmb.jpg

I turned it on before activating my account to make sure it worked. Just as Sirius advises. And it worked.

Then I made an appointment to have it hard wired in my car. Two weeks later I had my appointment (yesterday). Two days before Howard starts. Perfect I thought.

The installer (at Best Buy) wired the antenna, did a great job. But the CRSR-10 unit won't power up. He tested it in my car, plugged into a wall outlet... DEAD. It's not my car, it's the freakin unit. AND HOWARD STARTS TOMORROW!

Any advice? Sirius and Sanyo can't help me today because it's the weekend.


:mad: :mad: :mad:

Try posting at http://www.sternfannetwork.com/forum/showthread.php?s=&threadid=86667

F sirius' customer service. my starmate replay blew the crap up and i can't get a hold of anyone through the phone. what a giant crock of shit this is w/ howard on in the morning and i'm assed out.

Last-minute Minnies?

The Best Buy suggestion is interesting, but then I'd have to pay to activate a unit that I'd be returning.




Got ya covered there too. Before you take it back, call up Sirius and do a receiver swap. They won't charge you activation because the receiver you're activating cancels out the one you're swapping. :D

I went 15 days on a month to month,
then called about the lifetime subscription,

Very Nice Customer Service,
My Call Also went right thru.

I purchased the lifetime and got credited for my unused 15 days left on the month to month.

I Love My Starmate and Sirius so much,
I have purchased Sirius Stock.


WooT

The automated system is 24/7.
But to talk to a person, I have to wait until Monday.

The Best Buy suggestion is interesting, but then I'd have to pay to activate a unit that I'd be returning.

And unfortunately a 3 free day trial for the internet won't help. You can't get Howard on the net. (unless someone has figured a back door solution.) Besides, I already have an active account. Just an inactive unit. (No, not my unit ;) )

I think the Reverend is right. I'm screwed.
Temporarily of course.

http://www.lmmfao.com/media/flash/gary-the-retard-flu.jpg

Try all of the above advice. If it turns out you're really screwed for tomorrow, maybe someone here from your city will let you listen over the phone. I know I'd be that desperate in your situation. (If anyone's in the Chicago area and is screwed for tomorrow, and needs to listen on the phone, I'm happy to help out.)

the lifetime subscriptions are actually bad if you're the type of person that is going to keep buying a new receiver whenever new technology comes out. they only allow you to transfer to a new receiver like 2 or 3 times.

personally, i've had 3 different radios since aug 04 (when i first got sirius), so the lifetime plan doesnt work.

- Jon

the lifetime subscriptions are actually bad if you're the type of person that is going to keep buying a new receiver whenever new technology comes out. they only allow you to transfer to a new receiver like 2 or 3 times.

personally, i've had 3 different radios since aug 04 (when i first got sirius), so the lifetime plan doesnt work.

- Jon

So long as you need more than one receiver, you can keep the lifetime unit (say hooked to the stereo) and use the other unit(s) in the car or to use mobile with a boom box or Power Pod. That way, you can upgrade and transfer subscriptions for the annual plans, and keep changing the main unit no more than once every five years or so, up to three times for $75. At least, that's what I plan to do for the next 20 years.

BTW, Sirius has just extended offering the lifetime plan from Jan. 31st to July 31, 2006

good point, for people with more than one receiver its definitely worth it.

:mad: I've been sitting on hold with Sirius for over two friggin' hours! :mad:

:mad: I've been sitting on hold with Sirius for over two friggin' hours! :mad:

What are you trying to do? You can activate a radio online if that's what you want to do.

What are you trying to do? You can activate a radio online if that's what you want to do.

I'm trying to get this piece of crap CRSR-10 to work.
I've already activated online. But the freakin' unit is dead.

I got through to Sanyo. I can mail the unit to them in California (from NY) and 10 days after they receive my f***ed up receiver, they'll send me a new one IF they have any in stock.

Seems as though I'll never get to hear Howard. :mad:

I'm trying to get this piece of crap CRSR-10 to work.
I've already activated online. But the freakin' unit is dead.

I got through to Sanyo. I can mail the unit to them in California (from NY) and 10 days after they receive my f***ed up receiver, they'll send me a new one IF they have any in stock.

Seems as though I'll never get to hear Howard. :mad:

Boy, that sucks ass man. I'd be pissed too.

Boy, that sucks ass man. I'd be pissed too.

The year ended on such a high.
I went to the Hard Rock Cafe party on Howard's last day at K-Rock. Awesome party.

And now this. Rock bottom.
It does indeed suck ass.

:rpo:

Well, four hours of waiting on hold.
Finally someone answered the phone.
She was very nice. Sounded hot. ;)

Unfortunately the senior customer service person was out. (for lunch I assume.)

So they have to call me back.
Hopefully sometime today.

Then I'll have to arrange for them to send me a new receiver. And I'll send back whatever I can.
I already hard wired the antenna to my car.

Meantime, I'm gonna see if I can get them to give me like a free month or something.

http://www.sirius.com/wo/i/howard/howard_polaroid.jpg

Well, four hours of waiting on hold.
Finally someone answered the phone.
She was very nice. Sounded hot. ;)

Unfortunately the senior customer service person was out. (for lunch I assume.)

So they have to call me back.
Hopefully sometime today.

Then I'll have to arrange for them to send me a new receiver. And I'll send back whatever I can.
I already hard wired the antenna to my car.

Meantime, I'm gonna see if I can get them to give me like a free month or something.


Yeah, they should give you a free month or a credit to your account for all the headache. If you feel like calling again ask for Retention and tell them your disappointment. Hopefully they get back to you today to send out your new radio.

Yeah, they should give you a free month or a credit to your account for all the headache. If you feel like calling again ask for Retention and tell them your disappointment. Hopefully they get back to you today to send out your new radio.

Okay. Finally spoke to someone who was able to help me.
Unfortunately I have to send back my radio. (I can't even drop it off in person-- it's only about 20 miles from my home.)

THEN I have to wait for them to ship me a new one.

Meantime, my account is suspended - so I'm not paying for unused airtime.

They're going to credit me back $20 for the inconvenience.
At first they said they'd knock $20 off of NEXT year's fee. But I told them that was unacceptable.

Oh well. Let me know how the show is for the first month or two.

My new name should be ANGRY WHITE.

:mad: :mad: :mad:

FYI-
Roth blows!!!

http://imgsrv.david.freefm.com/image/DbLiteGraphic/200601/1829.jpg

But I'm stuck with him for another month. Well at least he's better than the Greaseman.

:cool:

Yeah when I called to turn mine on some guy told me that the computer system crashed and to try to call back in a couple of hours. When I called back about three hours later I told the girl I was happy that their computer system was back up and she said she was their all day and and nothing was ever wrong. The first person was too lazy to do the work. Great customer service.