|
Note: This is a Text only archive. Go directly to the real forum.
Thread for people with concerns
- Click HERE to go to the original thread with graphics
banner
| Thread for people with concerns
- Click HERE to go to the original thread with graphics
|
| jpgojp |
Looking over the message boards, it looks like there are several people with concerns. For some people, it looks like your concerns are unaddressable and in fact, it may be best if you cancel the service. For others, it looks like you having a chance to post your concern here and have me chime in on it might help.
Given my schedule, unfortunately, I can't always post on this site. However, given the number of concerns, I am willing to carve out time over the remainder of June to address questions here.
Jason Patton
iN DEMAND |
|
|
| predsfan75 |
I have been waiting patiently for this service to take off, but I am on my last leg. Not enough new content has been added over the last several weeks, and the content that has been added from the E show has been recycled time and again. I am tird of checking everyday for new episodes and getting one or maybe two shows (and it seems one show is something already added before). When Howard TV was hyped it made it sound like there would be hours of the new show and voulmes of the old show which has not been the case.
oh yeah, and too much dick being shown! |
|
|
| ShutupMoron |
Jason would you tell us how the local cable system updates HTV. Do they pull or does iN DEMAND push it to the cable provider on a schedule?
Is it possible to get iN DEMAND to put a expiration date in the shows description or is the expiration controlled by the cable provider. TIA and thanks for posting here. |
|
|
| MAGUSofHELLVIEW |
thanks for hearing our complaints Jason
my question is about the old E! shows.
what is the point of having a request thread on this board when very few of our requests are granted?
instead, we get very boring shows with a quick shot of a chick who gets topless or a boring interview like Ferrah Fawcet.
granted, what is good is dependent on the person, but we were promised stuff like Jeff Stuck On You back in December, and it wasnt delivered.
i dont know if you can address any of these problems, but at least thanks for hearin us |
|
|
| michaeljamesmcc |
Quote: Originally posted by jpgojp
For some people, it looks like your concerns are unaddressable and in fact, it may be best if you cancel the service.
|
What do you consider "unaddressable"? I'm curious about what you feel cannot be addressed by you are someone else at In Demand/Howard TV?
For example, the last "Daily Show" I've received is: "Roast Tickets". Outside of the Daily Show category, the rest of the shows in my categories are not matched up with the shows listed on the Howard TV webpage. The updates on my system are never matched up to the updates on other systems, and this has never been officially addressed. Is this something that you can answer, or is it "unaddressable"? |
|
|
| Surdo |
These are the main reasons I will be cancelling on the 30th of this month
1 - waiting on "specials" like Siabhan, I think I can speak for most here when I say we enjoy the E! type format (Raw footage) and don't really get turned on by extra graphics, especially when it takes the editor(s) so long to integrate them into the episode. Just post the shows, the content speaks for themselves.
2 - Recycling shows that were already posted (Tera Patrick Sybian, The Cake, etc)
3 - Updates are far and few - the past 2-3 weeks have been REALLY bad but you are only addressing a response now - THAT is bad PR.
4 - Where are the old E! shows? Again, far and few between.
I know you can view stats for each show viewed by the subscribers - The Best of the Week must show the lowest rating so why not replace that useless category with original shows (E! Classic Category) ?
Oh - Do you hate D Goodstein as well and feel he should be let go? |
|
|
| skyofcrack |
Jason, thanks for starting this thread. I feel I have to bring up again the issue of not enough material per month. Originally we were promised 40 shows per month and that we are getting but since May 1st we have been promised 50+ hours per week of programming and that's where you don't even come close. In May, we only got 51 hours (approx.) for the entire month.
We would need to get 4X the amount of material each week to cover these numbers.
Also, it doesn't seem fair for all the repeats and repackages to count towards these hours.
Thanks. |
|
|
| brodieman2k |
Quote: Originally posted by jpgojp
For some people, it looks like your concerns are unaddressable and in fact, it may be best if you cancel the service. |
Nice attitude. |
|
|
| michaeljamesmcc |
Quote: Originally posted by brodieman2k
Nice attitude. |
Yeah, no kidding. Pay a company $14 a month and their response to complaints is; "Cancel the Service".
Well, as there have been no answers to any of our questions in this thread or others, that's exactly what we're going to do.
The funny thing is, I haven't had ANY of these issues with any other On Demand service, special event, or one-time order. |
|
|
| conspire |
I can't believe I just read that sentence (the cancel one). What the hell kind of customer service is that? If people are upset, it's a service provider's responsibility to help, not to tell them to cancel.
The updates are not as plentiful as promised, the male nudity outweighs the female nudity my a lot, and the repeats are getting ridiculous. Also, what is the point of the best of the week category? It's just taking up bandwidth. The material that is in there should be spread out in the daily shows. |
|
|
| jpgojp |
Quote: Originally posted by predsfan75
I have been waiting patiently for this service to take off, but I am on my last leg. Not enough new content has been added over the last several weeks, and the content that has been added from the E show has been recycled time and again. I am tird of checking everyday for new episodes and getting one or maybe two shows (and it seems one show is something already added before). When Howard TV was hyped it made it sound like there would be hours of the new show and voulmes of the old show which has not been the case.
oh yeah, and too much dick being shown! |
This has been a learning process and I hope everyone appreciates that everything that the Howard TV team has worked on has involved pushing ahead with new things every step of the way.
The service launched in November (with only archive content) and just around the time that the team was starting to get a handle on how to approach a consistent volume of older shows re-edited to the quality standards that we have, we added on the challenge of the quick turnaround Sirius shows.
Now that we have been doing the quick turnaround Sirius shows for several months, we are currently trying to evaluate how to improve things for the service when we are trying to meet the needs of both the quick turnaround Sirius shows and the archive shows. We aren't where we want to be on this yet but we are trying to figure out right now how to get to where we want to be.
We do monitor what is said in this Howard TV section and it is a major part of the feedback loop related to what we do on the service now and what we try to plan to do in the future.
As far as the amount of content, we have tried to be up front about this service having over 40 shows at any one time.
As far as editing and what content is available, we have been keeping in mind things that people say here as we work on projects going forward. |
|
|
| jpgojp |
Quote: Originally posted by ShutupMoron
Jason would you tell us how the local cable system updates HTV. Do they pull or does iN DEMAND push it to the cable provider on a schedule?
Is it possible to get iN DEMAND to put a expiration date in the shows description or is the expiration controlled by the cable provider. TIA and thanks for posting here. |
iN DEMAND sends content out via satellite to all cable systems (headends) at one time. In the event that a particular headend is unsuccessful in receive the content the first time that it is sent out via satellite, iN DEMAND keeps trying to resend the content until it is successfully sent to the headend.
We try to send content out well in advance of its debut date. Each headend has several pieces of equipment that have to touch the piece of content that is sent out. Certain systems may have 2 computer systems that touch a particular piece of content while others may have 5 or more. The more systems that have to touch a piece of content, the more lead time that a particular headend would like to have in advance of air date.
When HBO sends out your favorite show to debut the night after it debuts, HBO actually sends that show out many days in advance and they pre-program the start date for that piece of content when they send it out.
All systems receive the same package of Stern content for the subscription service.
iN DEMAND supplies the end date to all cable systems. Certain user interfaces do communicate this information to the customer. However, because some do and some don't (it sounds like yours doesn't), it would look odd if we added the end date to the summary (because then in systems which do have the end date, they would see the end date twice). We continue to try to push user interface vendors to communicate information that customers are asking for. |
|
|
| legunt |
I love some aspects of Howard TV, and yet it really seems you guys are hesitant to push it to its potential. My biggest concern is your ineffective use of bandwidth. I cannot emphasize enough that the "best of the week" category is a total waste. Look at it from the perspective of the viewer - why would anybody watch what amounts to a condensed version of the daily show? I assume that the bandwidth which could be used for "classic E shows" or the like is instead being occupied by the "best of the week" section. That is simply a bad decision, which could be easily remedied.
My second concern is with the amount of repeat episodes. I am one of the few people who have been on board with Howard TV since November, and the repeats are getting rediculous. It's kick in the face to the loyal viewers to repeat so much content. There are so many great E shows (and other extra Sirius segments I'm sure) which have not yet been posted. It simply can't be that difficult to load them in. I, for one, am not concerned if the quality of the E show is not optimum or whatever. Just post what you have and make the subscribers happy.
I would like to thank you guys for responding to some viewer requests. One of my first posts here requested a "first appearances" category, and you guys came through. It's been great. More in the same vein would do wonders for Howard TV.
There is just so much unfulfilled potential - I know you guys can do better. |
|
|
| peoplejuice |
Too little and too late is the problem. Sometimes there is quick turnaround then other times there is very slow turnaround for no good reason i.e. Artie Roast.
As for In Demand please address what you are NOT allowed to show. It is very clear some episodes were censored for content and Doug half admitted as much but there are no clear guidelines except you advertise uncensored, full-frontal, uncut on your website. The F-Machines Girls episode made it clear this was not true. |
|
|
| MAGUSofHELLVIEW |
hey thanks for responding Jason, those responses were a lot better than Doug's response to the "F-Machine Girls" editing.
its also nice to know you guys are reading about our feedback.
what i just dont understand is the point of making requests. if there was a way for you guys to tell us whats on the way so we wont be bitchy at you, it would make things much better. We keep requesting things like the 9/11 show... if you could just quickly throw up a "whats on tap for htv" page on yer site, that would be awesome. |
|
|
| conspire |
| I couldn't agree more on the requests. I think the 9/11 show has been requested more than anything else, yet, it hasn't been addressed. |
|
|
| JCMAD420 |
I have the same porblem as michaeljamesmcc as we both live in the same area....I ahve not gotten any new shows since June 9th not a single daily show or anything has been updated. This is Comcast in eagan MN 55123 and im asking could you please address that for me as comcast is totally clueless and I am going to cancel if my programming is not there within the next week....the programs missing are
Daily shows
6/12
6/13
6/14
6/15
best of the week:
6/12- 6/15
wacky and weird:
ARTIE ROAST - CMON I NEED THIS!
howards favorite positions
Shock with bubba
Girls Girls Girls:
Model AIko Tanaka with wood yi
Sexy Fun and Games:
Blind Beauty Pageant |
|
|
| gofyaself |
I agree with almost all the complaints made by posters here. However, the one thing that has really irritated me most has been the obvious censorship on a number of episodes.
As someone previously posted, if you compare HTV to HBO, you clearly get much more with HBO, yet it is substantially cheaper. Movies, original programming, 5 stations of HBO, sports, plus their on demand service.
However, the reason I was willing to step up and pay the premium for HTV was that since it is adult-on-demand, HTV would be able to show things HBO wouldn't or couldn't. Does that mean we expected porn? Of course not. But it did mean that if Howad has girls in to ride a sybian, or use an F-Machine, or pleasure herself, we would be able to see it in all it's uncensored glory.
That hasn't been the case. In the few episodes that had the potential to make use of uncensored adult on demand's freedom, censorship was instead featured. The most glaring examples of course were the F-Machine episode in which even in the re-edit was filmed from 10 feet away, and the submissive episode where a woman touching herself was shot exclusively from 10-feet away, and the Tabitha Stevens Sybian ride which was TOTALLY CENSORED.
It seems HTV wants to have it both ways. Position the channel as an "Explicit Adults Only Channel" (the exact warning I get when I turn on HTV), charge a premium that reflects that classification, yet edit it using a standard just as conservative as HBO late night programming.
What I don't understand is who are these episodes being censored from. The only people watching are Howard Stern Fans who have paid a fee to have access to this material.
On my cable system the second you turn on HTV, in the corner of the screen there is a big yellow, flashing message "WARNING, EXPLICIT ADULTS ONLY CONTENT!!" You don't get that warning on HBO on demand. Only HTV and the other adult stations.
Even Howard said one of the reasons he was glad he didn't go to HBO or Cinemax is that there would still be censorship issues. Now if these show were being shown on HBO or Cinemax, I don't think anyone would be complaining about the way the shows have been presented. But this isn't HBO or Cinemax. It's a closed circuit on demand station, advertised as "EXPLICIT ADULTS ONLY CONTENT" that we all have to pay a premium to have access to.
Once you make that leap in classification, and charge a premium as a result, to still hold episodes to an HBO type editing standard is just silly, and quite frankly not treating your customers very well, or being very honest. |
|
|
| MAGUSofHELLVIEW |
i completely echo gofyaself remarks on censorship... i guess im just burnt out an arguing to no one about it
but i created a thread (http://www.sternfannetwork.com/foru...threadid=112503) a while ago on what i have learned about the first amendment and what can technically be shown on HTV... NOW, whether or not indemand has policies against some stuff being shown is different... but can you please address censorship issues? |
|
|
| skyofcrack |
Quote: Originally posted by jpgojp
As far as the amount of content, we have tried to be up front about this service having over 40 shows at any one time. |
Jason, are you not aware that we were sent notice that programming would be going up to 50+ hours per week? Which is 200+ hours per month. A far cry from what we're getting now.
Here it is from my cable bill:
 |
|
|
| Surdo |
| 50 hours of programming would be awesome - damn, 25 hours would be amazing! I am thinking we are getting a total of 12 hours a week now tops |
|
|
| lefty954 |
Quote: Originally posted by jpgojp
Looking over the message boards, it looks like there are several people with concerns. For some people, it looks like your concerns are unaddressable and in fact, it may be best if you cancel the service. For others, it looks like you having a chance to post your concern here and have me chime in on it might help.
Given my schedule, unfortunately, I can't always post on this site. However, given the number of concerns, I am willing to carve out time over the remainder of June to address questions here.
Jason Patton
iN DEMAND |
jason you sound very brass in your coments.
"For some people, it looks like your concerns are unaddressable and in fact, it may be best if you cancel the service."
please tell us what is unaddressable so we dont waste time posting our thoughts and just cancel.
i predict a massive cancelation on the 30th will wake you guys up and at least shed some light to howard. |
|
|
| M1ndGames |
| Why wont he be more specific? what problems are unadressable? The problem that everyone seems to have with the censorship,content updates,etc..? Typical.....And pal , we will still quit on the 30th of this month, this pathetic attempt wont stop anyone, believe me, we are all fed up by now.... |
|
|
| M1ndGames |
Quote: Originally posted by jpgojp
For some people, it looks like your concerns are unaddressable and in fact, it may be best if you cancel the service.
Jason Patton
iN DEMAND |
Oh, you can bet that we will, smartass, if thats how your company deals with customer complaints, i want absolutely nothing to do with your service, i cant even wait to cancel.. |
|
|
| Da Truth |
Quote: Originally posted by skyofcrack
Jason, are you not aware that we were sent notice that programming would be going up to 50+ hours per week? Which is 200+ hours per month. A far cry from what we're getting now.
Here it is from my cable bill:
|
:bigthink: :bigthink: |
|
|
| ShutupMoron |
Geez, give Jason a break. He's the only one from iN Demand or HTV that at least tries to help resolve some HTV problems.
I can't speak for him but it's obvious that he can't help with the Stern Show HTV content decisions which many of us are not happy with. He also can't help with the policy service decisions of your local cable provider. If those are your primary issues it's probably better for you to cancel as they are issues beyond his control. |
|
|
| jpgojp |
Quote: Originally posted by MAGUSofHELLVIEW
thanks for hearing our complaints Jason
my question is about the old E! shows.
what is the point of having a request thread on this board when very few of our requests are granted?
instead, we get very boring shows with a quick shot of a chick who gets topless or a boring interview like Ferrah Fawcet.
granted, what is good is dependent on the person, but we were promised stuff like Jeff Stuck On You back in December, and it wasnt delivered.
i dont know if you can address any of these problems, but at least thanks for hearin us |
We are looking over that thread. We do have other ways of selecting what classic shows to bring back too. Obviously, there is a large archive and we are trying to hear the many key constituencies as we decide what shows to bring back sooner than others.
Please know we are reviewing that thread as we dig through the archive (and we review every thread on this section of sternfannetwork.com) but we do keep in mind a variety of inputs as shows are selected too.
Please know that iN DEMAND monitors a variety of audiences related to the Howard TV service and these audiences do have different interests so we try to have a little bit for everyone. I know later, I need to touch on the Best Of The Week titles and I will but the many comments on this board are a perfect example of this.
We have some viewers who watch every show available on the service (and the Best Of The Week doesn't really help that viewer that much). We have other viewers who only watch a few hours each week (and for this customer, the Best Of The Week does serve that audience).
Our audience is fragmented into other interests too and we try to keep all of this in mind. |
|
|
| Surdo |
Quote: Originally posted by ShutupMoron
Geez, give Jason a break. He's the only one from iN Demand or HTV that at least tries to help resolve some HTV problems.
I can't speak for him but it's obvious that he can't help with the Stern Show HTV content decisions which many of us are not happy with. He also can't help with the policy service decisions of your local cable provider. If those are your primary issues it's probably better for you to cancel as they are issues beyond his control. |
HEY sHUTUPmORON - why are you even still posting in this thread? Your main concern was if you can have a date posted on the indemand program screen and it was answered - it is obvious you are happy with everything else on HTV so you no longer belong in this thread. And I don't really think anyone wants advice on cancelling or not from a biased customer.
With that said, Jason - thank you for addressing a few of our concerns - Personally I pay a total of $30 a month for 2 Howard radios and the HTV sub so I feel I am one of the very many on this board who should be taken seriously as we subscribe to everything in ubundance - my main concern is programming and getting what we were offered - no one asked for 50+hours a Week - IT WAS OFFERED. We didn't ask for endless uncensored, full frontal, adult themed E! shows, It was offered. If these are the things that are considered "unaddressable" (in other words the unadressable subject would be "the programming") than yes, I agree with you, I should cancel instead of expecting the HOWARD STERN SHOW to be represented as a NEED TO HAVE channel. Hopefully Howard will get what he wants because there is no way this is what he promised or invisioned. I wish he would step in. |
|
|
| ShutupMoron |
Quote: Originally posted by Surdo
HEY sHUTUPmORON - why are you even still posting in this thread? Your main concern was if you can have a date posted on the indemand program screen and it was answered - it is obvious you are happy with everything else on HTV so you no longer belong in this thread. And I don't really think anyone wants advice on cancelling or not from a biased customer. |
Actually I do have many of the same complaints as expressed in this and the other threads. I'm far from happy about the poor editing, sausage fest content and crappy Scores and other crappy shows. I'm just not ready to cancel yet.
I just don't think it's right to bust the balls of the only one from iN DEMAND that is helping get service issues resolved. If you want to bust someones balls it should be Doug Goodstein's. |
|
|
| Surdo |
Quote: Originally posted by ShutupMoron
Actually I do have many of the same complaints as expressed in this and the other threads. I'm far from happy about the poor editing, sausage fest content and crappy Scores and other crappy shows. I'm just not ready to cancel yet.
I just don't think it's right to bust the balls of the only one from iN DEMAND that is helping get service issues resolved. If you want to bust someones balls it should be Doug Goodstein's. |
You are correct and you get my apoligies :D Jason is a welcomed addition to these forums.
Goodstein is the point person and he always sounds like a dog that shit on the floor and is trying to hide it. Like he knows he did something wrong. Stuttering prick! |
|
|
| jpgojp |
Quote: Originally posted by Surdo
These are the main reasons I will be cancelling on the 30th of this month
1 - waiting on "specials" like Siabhan, I think I can speak for most here when I say we enjoy the E! type format (Raw footage) and don't really get turned on by extra graphics, especially when it takes the editor(s) so long to integrate them into the episode. Just post the shows, the content speaks for themselves.
2 - Recycling shows that were already posted (Tera Patrick Sybian, The Cake, etc)
3 - Updates are far and few - the past 2-3 weeks have been REALLY bad but you are only addressing a response now - THAT is bad PR.
4 - Where are the old E! shows? Again, far and few between.
I know you can view stats for each show viewed by the subscribers - The Best of the Week must show the lowest rating so why not replace that useless category with original shows (E! Classic Category) ?
Oh - Do you hate D Goodstein as well and feel he should be let go? |
One of the challenges in doing the quick turnaround process is that we have adjusted everyone's perspective on how fast a show should be turned around.
Before iN DEMAND, typical E! shows took several weeks at a minimum to turn around. E! could finish a show on a particular morning and have it air that night given that it was a linear network. We have the added challenge of building in time for the show to be delivered to all of the sites around the country. We are doing our best and are continuing to look at ways to improve our processes.
Again, we have multiple audiences to cater to. There are people joining the service all of the time. We repeat certain shows so that people who didn't have the service when these shows debuted can see these shows. We will always continue to do this.
We originally had a model involving the daily shows debuting on a quick turnaround basis throughout the week with archive shows all debuting on Wednesdays of each week.
Given that people here wanted content more frequently, we altered the method so that content now debuts on different weekdays throughout the week. We are trying to have a system where we debut repeat titles on weekends and archive titles which haven't been on the service previously on different weekdays throughout the week.
Please know that for archive shows, we consider this any show that hadn't been on the service previously (meaning from E! or from the period in January/February prior to the Sirius shows being available On Demand).
The Best Of The Week for a particular week is always a top title each week (as I mentioned, there is a portion of our audience who like this show). |
|
|
| MayorofMP |
| That's great, here I am on Wednesday the 21st and STILL no Artie Roast, no roasts of any kind. 2+ week old daily shows as well as best of the weeks. If I lived in Spongecake Arkansas I would understand the delay but come on. Comcast in NJ? The past 2+ weeks I have seen almost nothing new on HTV. Time to cancel. People I talked into subscribing a month ago are pissed at me and are cancelling too. What a shame. Refunds are in order. |
|
|
| michaeljamesmcc |
JCMAD420 - Hey! It's always cool to see someone from Minnesota on SFN. It's too bad that our Howard TV service through Comcast is probably the absolute worst in the entire country.
gofyaself - Wow. Awesome post. That really said everything I was thinking, in regard to the censorship issue, in a nice concise way. Great to read that. I've been comparing HBO's service vs. Howard TV for the past week now, and there is just no comparison. HBO is in a completely different league. It's like Howard TV doesn't even understand that their competing against it.
Magus - Are you really stuck in a year contract? You need to see if they can cancel it and credit you back. You need to be part of our solution/revolution! I couldn't agree more about being burnt out about arguing to no one.
skyofcrack - That May 1st statement is probably the most black & white example of the "Lies & Bullshit" that Howard TV has been spitting out since Day 1.
jpgojp - I give you credit for posting on SFN and interacting with disgruntled fans. But, it really feels like too little, too late. Also, you haven't really addressed any of our concerns or questions. To suggest that some people don't watch every show posted on Howard TV, really shows how little you understand about the audience.
I mean, we all have Sirius subscriptions. So, we hear the show on repeat every day of the week. We can listen on our home units, car units, portable units, and now even as a stream on the internet. We have all heard every Daily Show that is posted. SEEING it is cool, but not much different than what we all can imagine. To suggest that someone out there is happy about the Best of the Week feature is insulting to even a casual fan.
It's cool to have someone from In Demand reach out to the fans here on SFN, but I don't get the impression that you're really going to be able to answer our questions or address our issues. If you're serious about stemming the negativity toward Howard TV, a good first step would be to post all of the restrictions and "quality standards" that Howard TV has to conform to, and then talk about the reasons why. |
|
|
| lefty954 |
Quote: Originally posted by M1ndGames
Oh, you can bet that we will, smartass, if thats how your company deals with customer complaints, i want absolutely nothing to do with your service, i cant even wait to cancel.. |
does this guy play hockey- he is pretty good at skating around issues. alot of "we are looking into it" and "we are reading threads responses".
typical board room executive. should we cut him a break? maybe-but he still hasn't answered some SIMPLE questions on here that me and a few others have asked.these are taken right out of peoples posts.
1.we will start with this one-it is a yes or no answer so it should be easy.
"Oh - Do you hate D Goodstein as well and feel he should be let go?"
2.very important topic,please answer:CENSORSHIP-
"As for In Demand please address what you are NOT allowed to show. It is very clear some episodes were censored for content and Doug half admitted as much but there are no clear guidelines except you advertise uncensored, full-frontal, uncut on your website. The F-Machines Girls episode made it clear this was not true.
3. content-
"Jason, are you not aware that we were sent notice that programming would be going up to 50+ hours per week? Which is 200+ hours per month. A far cry from what we're getting now."
4.what type complaints are unaddressable-
"For some people, it looks like your concerns are unaddressable and in fact, it may be best if you cancel the service."
5. how much say does howard have and does he know about the problems?
there you go 5 questions. simple.
lets see if he answers. |
|
|
| michaeljamesmcc |
Quote: Originally posted by jpgojp
When HBO sends out your favorite show to debut the night after it debuts, HBO actually sends that show out many days in advance and they pre-program the start date for that piece of content when they send it out.. |
I'm just curious about this statement, because I'm a big boxing fan. When I watch a live broadcast on Saturday night, and see it loaded in the On Demand sections the next day, it seems like they wouldn't have a chance to send the broadcast out "many days" in advance. Same thing with their live shows, like "Real Time".
Quote: Originally posted by jpgojp
All systems receive the same package of Stern content for the subscription service. |
I was speaking with the a manager of my local Comcast service, and he was telling me that they haven't received anything from In Demand for the past week. Looking at what I have available on my screen, it sure as hell doesn't match up with what is listed on the Howard TV website. So, Comcast is saying that you have not sent the package, and you're saying that you have. Meanwhile, I'm spending $14 and not getting any content. I guess I'm just shit out of luck.
The thing is, I've done everything I could to track down numerous issues that I've had with the service. Spoke with Comcast, written to In Demand and Howard TV staff members. And no matter who I speak to or what I do, my service sucks ass and no one can give me a straight answer. Strangely, Howard TV is the only service I've had any problems with in the entire 10 year history of me paying for cable. |
|
|
| Douchebag_AZ |
| Can you tell me why Cox cable in Phoenix isnt having Howard on Demand yet ?? They play the fucking commericals of Richard Christy getting his balls waxed .. |
|
|
| tourette_ticker |
| Great post Lefty! Good answers to those questions is the only thing that MAY keep me as a customer past the end of the month. |
|
|
| MAGUSofHELLVIEW |
Hey Jason... thanks for continuing to answer us
myself and others did notice that updates only happened once a week... we got frustrated with this and still are partially frustrated with the fact that we were told, by Doug, on the air.. that we would get 2-3 shows per day... it just hasnt 100% come to that.... maybe thats just a target number you guys cant reach right now.. we would just like to know that so we arent bitching for nothing.
i also understand the need to repeat shows... it makes sense... its just that when the original content that we were promised in mass (as is shown in SKYOFCRACK's image), it angers us to see repeats...
from a content standpoint, you guys can see how many people view a show right? do more people get the "hot chick" shows or comedy?
i ask this because for a while back in december, it seemed like all you guys were posting is boring hot chicks, when there was SO MUCH comedy from the E! era... but obviously, if the boring hot chick shows are viewed alot, i guess it makes sense to keep putting them up.
thanks again jason
michaeljamesmcc- i probably could back out and get a refund, ill have to check |
|
|
| brodieman2k |
Quote: Originally posted by jpgojp
For some people, it looks like your concerns are unaddressable and in fact, it may be best if you cancel the service. |
You've got it. |
|
|
| jpgojp |
Quote: Originally posted by michaeljamesmcc
What do you consider "unaddressable"? I'm curious about what you feel cannot be addressed by you are someone else at In Demand/Howard TV?
For example, the last "Daily Show" I've received is: "Roast Tickets". Outside of the Daily Show category, the rest of the shows in my categories are not matched up with the shows listed on the Howard TV webpage. The updates on my system are never matched up to the updates on other systems, and this has never been officially addressed. Is this something that you can answer, or is it "unaddressable"? |
Ugh. I wrote a whole thing on this and then my session expired and when I tried to submit it, it disappeared.
This one I don't think is unaddressable (the 50+ hours per week miscommunication is one that could fall into the unaddressable category which I highlight in the response adjacent to this one).
On Demand is a new technology. Part of the reason that iN DEMAND was willing to team with Howard Stern was to make a name for the On Demand technology. Unfortunately, given that it is a new technology, On Demand has its imperfections and they do seem to be affecting you.
The best thing I can recommend is that you post issues on the Content Missing thread on this site. We monitor this thread and then reach out to systems (headend contacts and marketing contacts) and corporate contacts to try to address issues. Having the latest information on the thread with zip code and date information and provider info (Comcast, Time Warner, etc.) is essential.
We spend our limited time focusing on reaching out to these contacts and we don't have the extra time to always update the thread on what we find out. But we are always reviewing the thread. Unfortunately, some issues can take a long time to resolve.
The thread is the best place to go (probably even better than customer service) because we know who to contact to try to address a problem.
We have brought up the Minnesota problem with a variety of contacts based on your recent post(s) in the Content Missing thread. |
|
|
| jpgojp |
Quote: Originally posted by skyofcrack
Jason, thanks for starting this thread. I feel I have to bring up again the issue of not enough material per month. Originally we were promised 40 shows per month and that we are getting but since May 1st we have been promised 50+ hours per week of programming and that's where you don't even come close. In May, we only got 51 hours (approx.) for the entire month.
We would need to get 4X the amount of material each week to cover these numbers.
Also, it doesn't seem fair for all the repeats and repackages to count towards these hours.
Thanks. |
The FAQ section of the Howard TV web site says 40 shows per month. This is what the Howard TV team committed to from the start to provide to people. We did not authorize the 50+ hours per week ad that I now see posted in this thread. iN DEMAND works with all of the local systems around the country to push them to actively let their customers know that this package exists. I am very excited that as a system was trying to communicate the price change, they were trying to put a marketing spin on it. If our team had been asked to review that material before it was put on your bill, we wouldn't have approved it.
If you want to go about splitting hairs, I could see a way to defend that statement you saw on your bill (again, it is splitting hairs and I know the way I am interpreting it in this splitting hairs paragraph is what the system meant when they wrote it but I will agree that you have every right to interpret it the way you do). They mean that at any time you go in to the service (or any week that you go in to the service), there are 50 active hours of content available on the service.
I haven't counted the number of hours on the service lately but I am sure it is in that ballpark. I know, we always do 40+ shows per month.
Back to many points of this thread now. Here's the deal. It is 40 shows per month. It isn't 50+ hours per week. I can't fix this one. If you can't live with the fact that this bill message was incorrect and the correct info is on the Howard TV web site and written here by me, then you may have to cancel (but I will surely get more into this line that people have taken offense to soon).
(And I do apologize that misinformation was put out there. We try to keep our web site up to date with the latest information. Even doing that can be challenging.) |
|
|
| lefty954 |
censorship?(this is very very important since howard is AGAINTS censorship)
goodstien's job(good bad needs improvment)?
howard's involvment with htv?
you are almost there jason. i feel a homerun coming. you can do it. :p |
|
|
| jpgojp |
Quote: Originally posted by conspire
I can't believe I just read that sentence (the cancel one). What the hell kind of customer service is that? If people are upset, it's a service provider's responsibility to help, not to tell them to cancel.
The updates are not as plentiful as promised, the male nudity outweighs the female nudity my a lot, and the repeats are getting ridiculous. Also, what is the point of the best of the week category? It's just taking up bandwidth. The material that is in there should be spread out in the daily shows. |
Responding to several posts on the cancel item... if you read message boards, everyone writes comments that can be a little over the line (I view it as message board speak). There are even lines in this thread which if I read every word on a word for word basis I could be offended by them. I'm not. I am typing quickly here and giving the gist of my thoughts and not watching every word that I type.
Still, some things like 50+ hour per week misinformation is something that I can't address and if that ends up being such a problem for someone that they need to cancel, then they may need to cancel.
I hope everyone sticks with us. This service will continue to improve every month little by little. We are monitoring the feedback here and trying to add it to what we do (but adding to what we do takes time to do). If you can't have the patience to stick by this service, that is understandable and hopefully if you do leave you'll come back again down the line and see if the service improved.
Thank you for having so much passion on this service. We have an equal passion. We are doing the best that we can. |
|
|
| jpgojp |
Quote: Originally posted by legunt
I love some aspects of Howard TV, and yet it really seems you guys are hesitant to push it to its potential. My biggest concern is your ineffective use of bandwidth. I cannot emphasize enough that the "best of the week" category is a total waste. Look at it from the perspective of the viewer - why would anybody watch what amounts to a condensed version of the daily show? I assume that the bandwidth which could be used for "classic E shows" or the like is instead being occupied by the "best of the week" section. That is simply a bad decision, which could be easily remedied.
My second concern is with the amount of repeat episodes. I am one of the few people who have been on board with Howard TV since November, and the repeats are getting rediculous. It's kick in the face to the loyal viewers to repeat so much content. There are so many great E shows (and other extra Sirius segments I'm sure) which have not yet been posted. It simply can't be that difficult to load them in. I, for one, am not concerned if the quality of the E show is not optimum or whatever. Just post what you have and make the subscribers happy.
I would like to thank you guys for responding to some viewer requests. One of my first posts here requested a "first appearances" category, and you guys came through. It's been great. More in the same vein would do wonders for Howard TV.
There is just so much unfulfilled potential - I know you guys can do better. |
Best Of The Week is a top show every week when we look at the stats. I think there is an audience for this show (i.e. someone who is looking to spend 2 hours per week watching Howard TV). We know we have a lot of viewers who watch every single minute of what we put up. But we also have a group that watches less. Best Of The Week is perfect for the group that watches less.
We are trying to do repeats as debuting on weekends and new debuts on weekdays. We'd like to have 1 new debut every single weekday. We don't always hit that but that's what we are aiming for.
It takes time to redo every show for this service. Almost every show that aired on E! needs to be put all back together again from the source tapes (because many shows had blurs and bleeps and content that E! wouldn't even allow to be cut into the show that we have to go back and get). Cutting every show from the original source tapes takes time.
On First Appearances... we are reading, we really are. By the way, I'd never seen Artie's first appearance until it was put into that category. Great show. Thanks for being the inspiration for me being able to see it. |
|
|
| jpgojp |
Quote: Originally posted by peoplejuice
Too little and too late is the problem. Sometimes there is quick turnaround then other times there is very slow turnaround for no good reason i.e. Artie Roast.
As for In Demand please address what you are NOT allowed to show. It is very clear some episodes were censored for content and Doug half admitted as much but there are no clear guidelines except you advertise uncensored, full-frontal, uncut on your website. The F-Machines Girls episode made it clear this was not true. |
Here is where we may get into an issue of what is advertised and what we are actually doing and you having to make a decision on whether you can live with the differences.
First off, those advertisements aren't to get you to sign up for the service. I am sure you knew about the service from listening to Howard or reading about it on this site or something.
Our marketing and our advertising is about getting the word out to a lot of people and expanding our reach to even get to the casual fan who maybe listens once a week or maybe bumped into an E! episode every once in a while.
Our marketing team is trying to convey that the Howard TV offering is a whole lot further beyond what was shown on E! They didn't show nudity on E! They didn't allow cursing on E! In order to convey the fact that there is nudity and there is cursing, I think that the concepts of Uncensored and Uncut apply. And Full Frontal applies to Nudity.
Every show is cut and decisions have to be made as to what to include and what not to (i.e. we take out commercial breaks etc.).
If one goes to the threads about the Machine Girls episode, everyone if you read all the threads gets the gist of what happened.
There are limitations in everything. There are limits at Sirius. There are limits with Howard TV. There are limits with what Playboy shows on their air. If you can't live with the limitations in place with the offering, you may have to not subscribe to the service. We hope you do but yes, there are limitations.
There were problems with the whole Machine Girls thing but iN DEMAND reacted to feedback here and from other constituencies and did our best to react to the problems.
Over time and with experience, our ability to address situations like this improves. |
|
|
| jpgojp |
Quote: Originally posted by MAGUSofHELLVIEW
hey thanks for responding Jason, those responses were a lot better than Doug's response to the "F-Machine Girls" editing.
its also nice to know you guys are reading about our feedback.
what i just dont understand is the point of making requests. if there was a way for you guys to tell us whats on the way so we wont be bitchy at you, it would make things much better. We keep requesting things like the 9/11 show... if you could just quickly throw up a "whats on tap for htv" page on yer site, that would be awesome. |
We will try to think about a way to let you know what is on tap. I can't think of a good way to do so where we balance the effort put in vs. the reward that we receive. The vast majority of our user impressions come from people visiting our service on the television user interface. We'll try to think about this "coming up" concept but it is a tough one and I think while it may be very helpful for you, it is very hard for us to accomplish and the overall benefit might not be there (while you and others on here may love such a service, I don't know if the vast majority of our subscribers see this as an absolute need). But we'll keep chewing on this.
We have seen the many requests for the 9/11 show. We really have. We are keeping it in mind as we make programming decisions. |
|
|
| jpgojp |
Quote: Originally posted by JCMAD420
I have the same porblem as michaeljamesmcc as we both live in the same area....I ahve not gotten any new shows since June 9th not a single daily show or anything has been updated. This is Comcast in eagan MN 55123 and im asking could you please address that for me as comcast is totally clueless and I am going to cancel if my programming is not there within the next week....the programs missing are
Daily shows
6/12
6/13
6/14
6/15
best of the week:
6/12- 6/15
wacky and weird:
ARTIE ROAST - CMON I NEED THIS!
howards favorite positions
Shock with bubba
Girls Girls Girls:
Model AIko Tanaka with wood yi
Sexy Fun and Games:
Blind Beauty Pageant |
We have mentioned this to Comcast corporate. We will keep monitoring. It may take time to address. |
|
|
| MAGUSofHELLVIEW |
hey jason... thanks a lot for the response about content hours... i kinda figured that ad meant at any one week there would be 50+ hours... not meaning new content per week..
but if you could elaborate on censorship issues some more, cause i think thats really interesting.
why promote uncensored/uncut material... when, in reality, it is censored in some way as was shown in the f-machine girls. through all aspects of the law, there was nothing wrong with airing that show, with full vaginal/penetration close ups. yet, what we see more often than not on HTV are cut aways or wide angle shots when there is female nudity (ex. f-machines, Tabitha Sybian ride, Savanna on the couch)...
i just wonder what goes on it editing (or maybe with yer human resources)... is there stuff you guys wont show? if so why?
on to bounce off that, the amount of extreme closeups of penis is staggering compared to vagina... i just find that odd... any time a woman is in there, its always far away shows of her genitals.
thanks jason (also, i hope most of us dont come off as hostile, we honestly want HTV to live up to the potential it has... its just nice to talk directly with people involved.. so we have lotsa questions) |
|
|
| jpgojp |
Quote: Originally posted by gofyaself
I agree with almost all the complaints made by posters here. However, the one thing that has really irritated me most has been the obvious censorship on a number of episodes.
As someone previously posted, if you compare HTV to HBO, you clearly get much more with HBO, yet it is substantially cheaper. Movies, original programming, 5 stations of HBO, sports, plus their on demand service.
However, the reason I was willing to step up and pay the premium for HTV was that since it is adult-on-demand, HTV would be able to show things HBO wouldn't or couldn't. Does that mean we expected porn? Of course not. But it did mean that if Howad has girls in to ride a sybian, or use an F-Machine, or pleasure herself, we would be able to see it in all it's uncensored glory.
That hasn't been the case. In the few episodes that had the potential to make use of uncensored adult on demand's freedom, censorship was instead featured. The most glaring examples of course were the F-Machine episode in which even in the re-edit was filmed from 10 feet away, and the submissive episode where a woman touching herself was shot exclusively from 10-feet away, and the Tabitha Stevens Sybian ride which was TOTALLY CENSORED.
It seems HTV wants to have it both ways. Position the channel as an "Explicit Adults Only Channel" (the exact warning I get when I turn on HTV), charge a premium that reflects that classification, yet edit it using a standard just as conservative as HBO late night programming.
What I don't understand is who are these episodes being censored from. The only people watching are Howard Stern Fans who have paid a fee to have access to this material.
On my cable system the second you turn on HTV, in the corner of the screen there is a big yellow, flashing message "WARNING, EXPLICIT ADULTS ONLY CONTENT!!" You don't get that warning on HBO on demand. Only HTV and the other adult stations.
Even Howard said one of the reasons he was glad he didn't go to HBO or Cinemax is that there would still be censorship issues. Now if these show were being shown on HBO or Cinemax, I don't think anyone would be complaining about the way the shows have been presented. But this isn't HBO or Cinemax. It's a closed circuit on demand station, advertised as "EXPLICIT ADULTS ONLY CONTENT" that we all have to pay a premium to have access to.
Once you make that leap in classification, and charge a premium as a result, to still hold episodes to an HBO type editing standard is just silly, and quite frankly not treating your customers very well, or being very honest. |
You have seen limitations in what is shown. I'm not going to get into the specifics but we are keeping in mind everything that people post on this site as we continue to try to navigate the issue. In television, there are always many people to keep happy. iN DEMAND tries to keep the subscribers of Howard TV happy. In addition, we try to keep the video outlets that show Howard TV happy (Comcast, Time Warner, Cox, Bright House, Patriot, Rogers, Cablevision, etc.). If we don't keep the video outlets happy, we can't present the show to the Howard TV customers. We have to keep the entire Howard Stern team that makes the radio show happy. And there are others involved who I have forgotten too.
We have a lot of people to make sure are OK with everything we do and we are going to try to continue to balance the needs of everyone. We heavily value the feedback on these boards on this issue.
As I've said before, I am OK with using the word Uncensored to describe the show (to me, Uncensored means there is nudity and cursing) and convey quickly that hey, this service has a lot more than E! did.
I can see everyone's point about Uncensored meaning more to you. We will have to agree to disagree. |
|
|
| jpgojp |
Quote: Originally posted by lefty954
jason you sound very brass in your coments.
"For some people, it looks like your concerns are unaddressable and in fact, it may be best if you cancel the service."
please tell us what is unaddressable so we dont waste time posting our thoughts and just cancel.
i predict a massive cancelation on the 30th will wake you guys up and at least shed some light to howard. |
I don't think there is much I can chime in about on this one.
I tried to touch on the cancel the service quote earlier.
Thank you for the feedback.
We are trying to do the best we can. We are trying to make improvements over time. I hope that you can bear with us.
The service is the service though so if you have tried the service and you now realize that it doesn't work for you, I can understand that. I hope you stay, but I can understand.
Thanks for the note. Obviously, you care a lot about what we are doing so that is most appreciated. |
|
|
| jpgojp |
Quote: Originally posted by M1ndGames
Why wont he be more specific? what problems are unadressable? The problem that everyone seems to have with the censorship,content updates,etc..? Typical.....And pal , we will still quit on the 30th of this month, this pathetic attempt wont stop anyone, believe me, we are all fed up by now.... |
Just trying to keep you on your toes oh Mr. if I post the same thing 50 times it will mean more.
(We all read every thread so you don't have to post the same thing over and over again in every thread.) |
|
|
| jpgojp |
Quote: Originally posted by Surdo
With that said, Jason - thank you for addressing a few of our concerns - Personally I pay a total of $30 a month for 2 Howard radios and the HTV sub so I feel I am one of the very many on this board who should be taken seriously as we subscribe to everything in ubundance - my main concern is programming and getting what we were offered - no one asked for 50+hours a Week - IT WAS OFFERED. We didn't ask for endless uncensored, full frontal, adult themed E! shows, It was offered. If these are the things that are considered "unaddressable" (in other words the unadressable subject would be "the programming") than yes, I agree with you, I should cancel instead of expecting the HOWARD STERN SHOW to be represented as a NEED TO HAVE channel. Hopefully Howard will get what he wants because there is no way this is what he promised or invisioned. I wish he would step in. |
I think I've addressed most of this item in some of my other posts.
I hear you. I give our marketing team more of the benefit of the doubt than you may. When you only have a few words to convey something to the average consumer, the word "Uncensored" does pop up.
If you watch the Jerry Springer Uncensored shows, they are on the same edit level as the Howard TV offering.
That said, we still continue to monitor what we show vs. what people think we should be doing.
One of the reasons I'm not going to get specific about limitations is that we are continue to try and navigate keeping a lot of people happy and extremely high on our list is someone like yourself.
The environment for decision making changes over time and we are always trying to keep that in mind as time goes on and see if we can make more people who we need to keep happy more satisfied with what we are doing. |
|
|
| jpgojp |
Quote: Originally posted by Surdo
You are correct and you get my apoligies :D Jason is a welcomed addition to these forums.
Goodstein is the point person and he always sounds like a dog that shit on the floor and is trying to hide it. Like he knows he did something wrong. Stuttering prick! |
I think on message boards just like on talk radio, there is a very small % of people who post and a very large percentage of people who read. I wouldn't be surprised if in both message boards and talk/sports radio, 5% post / call in while 95% read messages / listen to the radio show.
Please know that I won't be a permanent member of these forums. I am a reader and not a poster (with my diarrhea of the keyboard in this thread, I can't keep this up). Trust me, we are all reading this entire forum topic all of the time. I know I've said this once or twice in the Content Missing thread but it is true. Unfortunately, I don't have as much time as I would like to always post here on the boards and neither does Doug Goodstein, Mike Gange or other members of the Howard TV team. So I am taking some time to contribute hear at the end of the month and then I will disappear back into being just a reader.
With some of the concerns out there, I have spoken with Doug and Mike and the entire Howard TV team and I was elected as the scribe. Elements of my comments are coming from these people too. We have had discussions about many of these over the past couple days (and we have discussions about the threads on here all the time) and now I'm the one who gets to be the typer.
We all have a few things that hamper what we do that we don't feel the need to complain about to you (edit constraints, On Demand technology constraints, etc.). We are doing the best that we can. Our time is limited so the best we can do is read and react and act and we won't always have time to post here. But we are reading for whatever its worth. |
|
|
| jpgojp |
Quote: Originally posted by MayorofMP
That's great, here I am on Wednesday the 21st and STILL no Artie Roast, no roasts of any kind. 2+ week old daily shows as well as best of the weeks. If I lived in Spongecake Arkansas I would understand the delay but come on. Comcast in NJ? The past 2+ weeks I have seen almost nothing new on HTV. Time to cancel. People I talked into subscribing a month ago are pissed at me and are cancelling too. What a shame. Refunds are in order. |
We are working on this with Comcast corporate too. Regular posts with zip code and location and video outlet are extremely helpful. I know it is a pain to keep posting but for us to know that you are having a problem on day 1 and then still on day 2 and then still on day 3 and then still on day 4 gives us ammunition to keep bringing the topic up with the right people day after day.
We don't have monitoring equipment in all 200 systems that have Howard TV so using the feedback in the Content Missing thread is invaluable in us pushing something to resolution.
(and if you mention when it is fixed too so we can close out the issue, that is really great too.)
Right now, we are really focused on the 4 or so big ones that seem to be out there and putting more of our energy on those than on the couple 1-2 title ones that are out there. |
|
|
| jpgojp |
Quote: Originally posted by michaeljamesmcc
jpgojp - I give you credit for posting on SFN and interacting with disgruntled fans. But, it really feels like too little, too late. Also, you haven't really addressed any of our concerns or questions. To suggest that some people don't watch every show posted on Howard TV, really shows how little you understand about the audience.
I mean, we all have Sirius subscriptions. So, we hear the show on repeat every day of the week. We can listen on our home units, car units, portable units, and now even as a stream on the internet. We have all heard every Daily Show that is posted. SEEING it is cool, but not much different than what we all can imagine. To suggest that someone out there is happy about the Best of the Week feature is insulting to even a casual fan.
It's cool to have someone from In Demand reach out to the fans here on SFN, but I don't get the impression that you're really going to be able to answer our questions or address our issues. If you're serious about stemming the negativity toward Howard TV, a good first step would be to post all of the restrictions and "quality standards" that Howard TV has to conform to, and then talk about the reasons why. |
I've tried to address these items in other posts. I know you won't find my answers perfect but I've done my best. |
|
|
| jpgojp |
Quote: Originally posted by michaeljamesmcc
I'm just curious about this statement, because I'm a big boxing fan. When I watch a live broadcast on Saturday night, and see it loaded in the On Demand sections the next day, it seems like they wouldn't have a chance to send the broadcast out "many days" in advance. Same thing with their live shows, like "Real Time".
I was speaking with the a manager of my local Comcast service, and he was telling me that they haven't received anything from In Demand for the past week. Looking at what I have available on my screen, it sure as hell doesn't match up with what is listed on the Howard TV website. So, Comcast is saying that you have not sent the package, and you're saying that you have. Meanwhile, I'm spending $14 and not getting any content. I guess I'm just shit out of luck.
The thing is, I've done everything I could to track down numerous issues that I've had with the service. Spoke with Comcast, written to In Demand and Howard TV staff members. And no matter who I speak to or what I do, my service sucks ass and no one can give me a straight answer. Strangely, Howard TV is the only service I've had any problems with in the entire 10 year history of me paying for cable. |
We send the content to all systems at the same time.
The headend person who manages the VOD content should know that if they ever go one day without receiving a title that they think they should be getting that they should send iN DEMAND an e-mail at the e-mail used for all VOD problems that headends have mentioning that they didn't get a particular title and that iN DEMAND would then resend the title after receiving that request.
It sounds to me like the person you talked to may still have not been the right person.
Us forwarding the issue to Comcast corporate will get us to the right person.
Keep us up to date in the Content Missing thread. Thank you in advance for monitoring the issues that you are having. |
|
|
| jpgojp |
Quote: Originally posted by Douchebag_AZ
Can you tell me why Cox cable in Phoenix isnt having Howard on Demand yet ?? They play the fucking commericals of Richard Christy getting his balls waxed .. |
Does Phoenix have On Demand functionality yet? |
|
|
| lefty954 |
Quote: Originally posted by jpgojp
I don't think there is much I can chime in about on this one.
I tried to touch on the cancel the service quote earlier.
Thank you for the feedback.
We are trying to do the best we can. We are trying to make improvements over time. I hope that you can bear with us.
The service is the service though so if you have tried the service and you now realize that it doesn't work for you, I can understand that. I hope you stay, but I can understand.
Thanks for the note. Obviously, you care a lot about what we are doing so that is most appreciated. |
this is what gets me- "if the service doesn't work for you"
obviously you think it works for the majority? i don't know. you are very good about skating around some issues. basically alot of paragraphs and run around ramblings that alot of execs might tell their co-workers. what you should do jason is "make the service work better". i can say that you won't find this size following of stern fans anywhere on the web so please heed our concerns.
we pay for a service that censors the show. you compare on-demand with E!-That is like comparing apples to a truck tire.
E! was FREE and on standard cable.
HTV we pay for and can be uncensored-totally.we know this because of the pornos that are offered.
that is the end of comparing the 2 channels.
on demand porno i pay for and is uncensored. does comcast patriot cox etc have a problem with that content?
who makes the call on what is going to be shown or cut for HTV. who is the censor police? you? doug? howard? this is just a a smoke screen and yes you will reply" i m sorry you feel this way, maybe this service is not for you"
complete smoke screen.
jason it doesnt look good that someone of your stature comes on here to feed us loyal listeners bullshit.
peace and namaste. |
|
|
| skyofcrack |
Quote: Originally posted by jpgojp
We send the content to all systems at the same time.
The headend person who manages the VOD content should know that if they ever go one day without receiving a title that they think they should be getting that they should send iN DEMAND an e-mail at the e-mail used for all VOD problems that headends have mentioning that they didn't get a particular title and that iN DEMAND would then resend the title after receiving that request.
It sounds to me like the person you talked to may still have not been the right person.
Us forwarding the issue to Comcast corporate will get us to the right person.
Keep us up to date in the Content Missing thread. Thank you in advance for monitoring the issues that you are having. |
Jason, the problem with this is that everytime I've ever talked with someone at my cable company (Cox) about missing Stern shows, they rarely know what I'm talking about. And these are supposedly the On Demand tech support specialists I'm talking to.
You say the headend person would notice when shows aren't coming in and send the e-mail to you but when I've called after several days of no shows they say no one has complained and someone has to call an log a complaint before they can send a request for the content to be sent again.
No one I've ever spoken to there has ever been aware that shows are coming in all the time and that if a day goes by without a show being added something is wrong.
It should be automatic. Viewers shouldn't have to call in to complain. Nor should we have to post what shows are missing here.
Probably only 5% of HTV subscribers are posting missing content here. What about the poor 95% saps out there that have missing content and don't even realize it because they're not aware of this site? The stuff may never get added for them. |
|
|
| gofyaself |
Jason states the following:
Quote: You have seen limitations in what is shown. I'm not going to get into the specifics but we are keeping in mind everything that people post on this site as we continue to try to navigate the issue.
As I've said before, I am OK with using the word Uncensored to describe the show (to me, Uncensored means there is nudity and cursing) and convey quickly that hey, this service has a lot more than E! did.
I can see everyone's point about Uncensored meaning more to you. We will have to agree to disagree. |
This really isn't a matter of censored or uncensored but of some consistency. I really didn't want to get into graphic specifics in this thread, but I really don't see how else to make my point.
Of course the station has limitations in terms of how graphic the station will go and I belive I've seen that limit. It was in the "Ticket Stunts" episode where a man (High Pitch Eric) was shown maturbating. It was shown for almost 5 straight minutes, most of it in ULTRA CLOSE-UP. Not from a distance. Not from an angle. Nothing but full on close-ups.
Yet in the "Submissive J Kelly" episode a woman modestly touching her crotch area (hardly masturbating) was shown as if being viewed from the upper-deck of a baseball stadium. The entire 10 minute segment was shot like this.
It seems beyond absurd that on a Howard Stern station someone made the decision that amazingly graphic male masturbation is fine, yet a woman engaged in the same act, whether it's with a hand or some kind of a mechanical device, is somehow off limits. At least use the same standard for both genders.
Another example of absurdity is the following. HTV in the "Jeff the Vomit Guy" episode showed a man puking on another person for sexual gratification. They also showed a man EATING SHIT to win a date with Tabitha Stevens.
I'm pretty sure that sexual puking and shit eating is something no other pay service would ever show. Yet HTV did.
Yet when it comes to a woman modestly touching herself, or using some kind of a mechanical device, something EVERY ADULT SERVICE FREELY SHOWS HTV chooses censorship. Again, beyond bizarre decision making.
Finally some episodes that simply involve female nudity have been shot in a very confusing manner. Someone mentioned above the Savanna Sampson episode where the girl was simply sitting on the couch with her legs in the air, and the camera would not go below waist level. There were no sex toys involved, nor any sex act in progress.
Yet in the "Male Waxing" episodes the camera is virtually inside the guy's rectum for the whole bit. Again, editing from the bizarro world.
So it seems HTV doesn't show the slightest compunction showing the following:
1)Extremely Graphic Male Masturbation
2)The Consumption of Shit
3)Graphic Puking and Consumption of Puke for sexual purposes.
Yet HTV will not show a Tabitha Stevens Sybian ride uncensored, or an F-Machine episode uncensored, or in some cases even basic female crotch shots. This all really is astounding.
It's amazing that the same double-standard that allowed Oprah to talk about sex in the most graphic terms imaginable, yet would get Howard fined, has even followed him into this small on demand universe.
Cable companies that have no problem showing HARD-CORE PORN are somehow worried about a modest "Sybian" or "F-Machine" segment simply because it's a Howard Stern Channel. Amazing.
Well, I guess I've ranted enough. In sum, once HTV showed High Pitch Eric masturbate, is there really any justification left for any of the above that has been censored. By any objective analysis, I think not. |
|
|
| lefty954 |
Quote: Originally posted by gofyaself
Jason states the following:
This really isn't a matter of censored or uncensored but of some consistency. I really didn't want to get into graphic specifics in this thread, but I really don't see how else to make my point.
Of course the station has limitations in terms of how graphic the station will go and I belive I've seen that limit. It was in the "Ticket Stunts" episode where a man (High Pitch Eric) was shown maturbating. It was shown for almost 5 straight minutes, most of it in ULTRA CLOSE-UP. Not from a distance. Not from an angle. Nothing but full on close-ups.
Yet in the "Submissive J Kelly" episode a woman modestly touching her crotch area (hardly masturbating) was shown as if being viewed from the upper-deck of a baseball stadium. The entire 10 minute segment was shot like this.
It seems beyond absurd that on a Howard Stern station someone made the decision that amazingly graphic male masturbation is fine, yet a woman engaged in the same act, whether it's with a hand or some kind of a mechanical device, is somehow off limits. At least use the same standard for both genders.
Another example of absurdity is the following. HTV in the "Jeff the Vomit Guy" episode showed a man puking on another person for sexual gratification. They also showed a man EATING SHIT to win a date with Tabitha Stevens.
I'm pretty sure that sexual puking and shit eating is something no other pay service would ever show. Yet HTV did.
Yet when it comes to a woman modestly touching herself, or using some kind of a mechanical device, something EVERY ADULT SERVICE FREELY SHOWS HTV chooses censorship. Again, beyond bizarre decision making.
Finally some episodes that simply involve female nudity have been shot in a very confusing manner. Someone mentioned above the Savanna Sampson episode where the girl was simply sitting on the couch with her legs in the air, and the camera would not go below waist level. There were no sex toys involved, nor any sex act in progress.
Yet in the "Male Waxing" episodes the camera is virtually inside the guy's rectum for the whole bit. Again, editing from the bizarro world.
So it seems HTV doesn't show the slightest compunction showing the following:
1)Extremely Graphic Male Masturbation
2)The Consumption of Shit
3)Graphic Puking and Consumption of Puke for sexual purposes.
Yet HTV will not show a Tabitha Stevens Sybian ride uncensored, or an F-Machine episode uncensored, or in some cases even basic female crotch shots. This all really is astounding.
It's amazing that the same double-standard that allowed Oprah to talk about sex in the most graphic terms imaginable, yet would get Howard fined, has even followed him into this small on demand universe.
Cable companies that have no problem showing HARD-CORE PORN are somehow worried about a modest "Sybian" or "F-Machine" segment simply because it's a Howard Stern Channel. Amazing.
Well, I guess I've ranted enough. In sum, once HTV showed High Pitch Eric masturbate, is there really any justification left for any of the above that has been censored. By any objective analysis, I think not. |
exactly...perfect post.
PLEASE JASON ADDRESS THIS. I WOULD LIKE TO HEAR YOUR INSIDER THOUGHTS ON THIS POST.
hope you nail it or subscribers teetering on cancelation like me might just do it. |
|
|
| MAGUSofHELLVIEW |
| i second that, you wrote that perfectly gofyaself... you explained that much better than me. good job dude |
|
|
| tourette_ticker |
Jason,
we await your reply! |
|
|
| peoplejuice |
Quote: Originally posted by jpgojp
As I've said before, I am OK with using the word Uncensored to describe the show (to me, Uncensored means there is nudity and cursing) and convey quickly that hey, this service has a lot more than E! did. |
Rated R means nudity and cursing. |
|
|
| MAGUSofHELLVIEW |
Quote: Originally posted by tourette_ticker
Jason,
we await your reply! |
heh. lets let the guy focus on his real job of workin on the shows... hes been really nice to us responding to almost all of our questions, im sure | | | | | |
