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SIRIUS Worse Customer Service EVER
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| SIRIUS Worse Customer Service EVER
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| ColumbiaChris |
DON'T READ UNLESS YOU WANT A CUSTOMER SUPPORT STORY!!!!
Okay, I bought another radio today to give to my brother so he could also enjoy Howard. I subscribe on the monthly plan and wanted to add this radio to it. While activating on the website it said I had to select a plan other than monthly and then at the end of the process I would have the option of the montly billing. Well it didn't work out that way....
They charged me for the plan I selected and ran my credit card 3 times. So okay no problem call customer service and get it straightened out. So I call and get put on hold basically....silent phone...sounds dead after 10 minutes. So I hang up and call again...this time I wait 22 minutes...finally a person answers...mind you all this time no music NOTHING to alert me that I was on hold. I ask the CSR what is going on...she says that she doesn't know...so I tell them what has happened with my card being charged 3 times and no option of the monthly billing option. She tells me that it wasn't charged...I tell her that I'm looking at it online right now and it was. All this time she has a real cunty attitude also by the way. I say what do you think that I'm lying and she basically says YES!!!. So I ask for a supervisor...she says no problem...click on hold again...Supervisor Melissa answers after another hold.
I explain the situation to her...she also tells me that my card has not been run three times even though I explain that I'm looking at it online currently. Then she tries to say that maybe it did, but it was because they refunded money to me. I tell her that it was all done BEFORE I called and she says that basically I'm lying and it wasn't. So I ask her about her on hold system and why do I just get a dead phone sound...she says that she hears music etc when she puts people on hold and that nothing was wrong with it. So I told her to call customer support herself.
Anyways I'm missing a lot of the attitude and such in my story telling, but it was the worse customer support that I have ever received. She actually told me to send them proof of the charges because she didn't believe me!
I'm just trying to give the gift of Howard to my brother and missed Smallville in the process!!!
I actually told them that I might cancel for XM and they said whatever!!!....even though I'd NEVER get XM.
Sirius needs to address their CSR program!! |
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| studhub |
Quote: Originally posted by ColumbiaChris
DON'T READ UNLESS YOU WANT A CUSTOMER SUPPORT STORY!!!!
Okay, I bought another radio today to give to my brother so he could also enjoy Howard. I subscribe on the monthly plan and wanted to add this radio to it. While activating on the website it said I had to select a plan other than monthly and then at the end of the process I would have the option of the montly billing. Well it didn't work out that way....
They charged me for the plan I selected and ran my credit card 3 times. So okay no problem call customer service and get it straightened out. So I call and get put on hold basically....silent phone...sounds dead after 10 minutes. So I hang up and call again...this time I wait 22 minutes...finally a person answers...mind you all this time no music NOTHING to alert me that I was on hold. I ask the CSR what is going on...she says that she doesn't know...so I tell them what has happened with my card being charged 3 times and no option of the monthly billing option. She tells me that it wasn't charged...I tell her that I'm looking at it online right now and it was. All this time she has a real cunty attitude also by the way. I say what do you think that I'm lying and she basically says YES!!!. So I ask for a supervisor...she says no problem...click on hold again...Supervisor Melissa answers after another hold.
I explain the situation to her...she also tells me that my card has not been run three times even though I explain that I'm looking at it online currently. Then she tries to say that maybe it did, but it was because they refunded money to me. I tell her that it was all done BEFORE I called and she says that basically I'm lying and it wasn't. So I ask her about her on hold system and why do I just get a dead phone sound...she says that she hears music etc when she puts people on hold and that nothing was wrong with it. So I told her to call customer support herself.
Anyways I'm missing a lot of the attitude and such in my story telling, but it was the worse customer support that I have ever received. She actually told me to send them proof of the charges because she didn't believe me!
I'm just trying to give the gift of Howard to my brother and missed Smallville in the process!!!
I actually told them that I might cancel for XM and they said whatever!!!....even though I'd NEVER get XM.
Sirius needs to address their CSR program!! |
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| Crystal Blue |
| I've never had any trouble and I have called a few times. I'm sure it was just a bad rep, it happens with all cust serv call centers. |
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| SmoothyBobo |
| I ain't readin' all that shit either, but it was pretty bad when I had to call them. Maybe the worst ever. |
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| ColumbiaChris |
| lol...that's why I gave a WARNING at the start...but a supervior and a reg CSR??? Plus they said I was lying and shit and their whole website activation is FUCKED!!! Why do they need to know my vehicle VIN #? |
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| Ridley |
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| phillyjen605 |
Quote: Originally posted by Crystal Blue
I've never had any trouble and I have called a few times. I'm sure it was just a bad rep, it happens with all cust serv call centers. |
No -- Sirius customer service SUCKS -- I've been waiting for a replacement S50 since EARLY JUNE -- I hate them.:mad: ...but this thread should probably be in the "sirius" section.... |
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| jtcullifer |
| All of the customer service calls for any big company nowadays are sent over to India. So you end up with some idiot who barely speaks english. Just like Bababooie said a couple of weeks back. If your problem doesn't match what's on their que card, your fucked! |
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| ColumbiaChris |
| Sorry didn't know there was a section for that... |
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| ColumbiaChris |
| These were Americans also...perfect English...just didn't give a shit |
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| xtxguyx |
| i dont believe you either |
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| xXx4 |
| thats sucks bro luckly i havent had to call in yet hope i dont get the same thing i i ever need them |
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| Ponderous |
| When I renewed my 2 subs in March they double charged me. One phone call that took 5 minutes straightened it out with no problem - you brobably got a shit employee. Sirius on the whole has excellent customer service. |
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| Blade_Jones |
I just send a letter to corparate and send emails (to everyone at whatever corporation it is) when I have complaints. I did this with Apple Computer, sending letters to several people in the legal department, etc. Finally I got a real person (assigned to elevated complaints) call me back.
Then just call your credit card company and have them reverse the charges. |
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| Stony71 |
Bitch, bitch, bitch!
I've had some problems on my account too but you don't see me making threads.
If the hold is silent, people bitch
if the hold has crappy music, people bitch
If a recording tells you you're on hold every 2 min, people bitch |
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| Stony71 |
P.S.
AOL has worst costomer service ever |
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| mgacso |
| I've had to call a few times and I have'nt had any problems. The CSR's really are kinda rude though. |
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| fyxtion |
| sorry, I've never had a reson to call |
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| Brentallica |
| They're great to me! I don't know what your problem is. Sometimes when I'm lonely I call just to talk and if I get busy, we just setup a time and date and meet for coffee or whatever. Maybe you're ugly? |
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| ColumbiaChris |
| If you dont believe me call them for yourself 1-888-539-7474... you don't have to speak to anyone...just listern to the on-hold system. Sorry about the thread...move it if you can to approproate area |
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| BeerTruck |
Quote: Originally posted by ColumbiaChris
DON'T READ UNLESS YOU WANT A CUSTOMER SUPPORT STORY!!!!
Okay, I bought another radio today to give to my brother so he could also enjoy Howard. I subscribe on the monthly plan and wanted to add this radio to it. While activating on the website it said I had to select a plan other than monthly and then at the end of the process I would have the option of the montly billing. Well it didn't work out that way....
They charged me for the plan I selected and ran my credit card 3 times. So okay no problem call customer service and get it straightened out. So I call and get put on hold basically....silent phone...sounds dead after 10 minutes. So I hang up and call again...this time I wait 22 minutes...finally a person answers...mind you all this time no music NOTHING to alert me that I was on hold. I ask the CSR what is going on...she says that she doesn't know...so I tell them what has happened with my card being charged 3 times and no option of the monthly billing option. She tells me that it wasn't charged...I tell her that I'm looking at it online right now and it was. All this time she has a real cunty attitude also by the way. I say what do you think that I'm lying and she basically says YES!!!. So I ask for a supervisor...she says no problem...click on hold again...Supervisor Melissa answers after another hold.
I explain the situation to her...she also tells me that my card has not been run three times even though I explain that I'm looking at it online currently. Then she tries to say that maybe it did, but it was because they refunded money to me. I tell her that it was all done BEFORE I called and she says that basically I'm lying and it wasn't. So I ask her about her on hold system and why do I just get a dead phone sound...she says that she hears music etc when she puts people on hold and that nothing was wrong with it. So I told her to call customer support herself.
Anyways I'm missing a lot of the attitude and such in my story telling, but it was the worse customer support that I have ever received. She actually told me to send them proof of the charges because she didn't believe me!
I'm just trying to give the gift of Howard to my brother and missed Smallville in the process!!!
I actually told them that I might cancel for XM and they said whatever!!!....even though I'd NEVER get XM.
Sirius needs to address their CSR program!! |
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| ShooFlu |
| So your also complaining because you did not get to listen to music while you were on hold? |
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| ColumbiaChris |
| LOL...well not exactally, but partly....when the phone has a dead silence and after 20 minutes you begin to wonder if you've been disconnected. Main compailant is they called me basically a lier and didn't care if I had Sirius or not even though I've been with the company for over a year. |
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| ColumbiaChris |
| and fuck you too...well to anyone that says it...I wish support issues on you...then you'll see. I have almost 1000 shares of stock in this company...I want it to do good, but if you piss customers off...WTH |
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| Grizer |
| I'm still waiting for a call back so I can send in my sportster. My antenna is bad and they told me I had to RMA my whole radio to get a new antenna. But I got a call back after I got off the phone setting up my RMA #, the manager said they are out of replacement sportsters and will call me when they become available. That was in June. |
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| TLD |
| The call center is in Nova Scotia Canada |
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| smittythepig |
| i hate them because they didn't give me my $50 rebate. nothing worse than waiting for it after sending in all that shit and triple-checking to make sure you qualify for everything by reading all the small print...and then getting that onboxious letter saying your rebate has been denied. fuckers. |
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| h100+101 |
Quote: Originally posted by ColumbiaChris
DON'T READ UNLESS YOU WANT A CUSTOMER SUPPORT STORY!!!!
Okay, I bought another radio today to give to my brother so he could also enjoy Howard. I subscribe on the monthly plan and wanted to add this radio to it. While activating on the website it said I had to select a plan other than monthly and then at the end of the process I would have the option of the montly billing. Well it didn't work out that way....
They charged me for the plan I selected and ran my credit card 3 times. So okay no problem call customer service and get it straightened out. So I call and get put on hold basically....silent phone...sounds dead after 10 minutes. So I hang up and call again...this time I wait 22 minutes...finally a person answers...mind you all this time no music NOTHING to alert me that I was on hold. I ask the CSR what is going on...she says that she doesn't know...so I tell them what has happened with my card being charged 3 times and no option of the monthly billing option. She tells me that it wasn't charged...I tell her that I'm looking at it online right now and it was. All this time she has a real cunty attitude also by the way. I say what do you think that I'm lying and she basically says YES!!!. So I ask for a supervisor...she says no problem...click on hold again...Supervisor Melissa answers after another hold.
I explain the situation to her...she also tells me that my card has not been run three times even though I explain that I'm looking at it online currently. Then she tries to say that maybe it did, but it was because they refunded money to me. I tell her that it was all done BEFORE I called and she says that basically I'm lying and it wasn't. So I ask her about her on hold system and why do I just get a dead phone sound...she says that she hears music etc when she puts people on hold and that nothing was wrong with it. So I told her to call customer support herself.
Anyways I'm missing a lot of the attitude and such in my story telling, but it was the worse customer support that I have ever received. She actually told me to send them proof of the charges because she didn't believe me!
I'm just trying to give the gift of Howard to my brother and missed Smallville in the process!!!
I actually told them that I might cancel for XM and they said whatever!!!....even though I'd NEVER get XM.
Sirius needs to address their CSR program!! |
you sir have just been reported to the stern fan network mods,
i hope you're happy. |
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| Halcyon |
I don't know if this qualifies, but I wanted to listen online and also sign up for their promotion of ... you know, sign up for another 6 month plan at $7 a month or whatever and get a free radio. But you need to put in your account info and sign into the website.
BUT, the account name and password they gave me doesn't work, and I've had them email it to me 5 times, always the same password/account name and they don't work... calling seems to not be an option because I get transferred saying that, "Let me transfer you to the department that handles that".... *CLICK* "Hello?" *DIALTONE* "<insert expletive here>"
Thanks Sirius! This is for you: :fuckyou:
Halcyon..... |
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| sfgirl |
Quote: Originally posted by ColumbiaChris
DON'T READ UNLESS YOU WANT A CUSTOMER SUPPORT STORY!!!!
Okay, I bought another radio today to give to my brother so he could also enjoy Howard. I subscribe on the monthly plan and wanted to add this radio to it. While activating on the website it said I had to select a plan other than monthly and then at the end of the process I would have the option of the montly billing. Well it didn't work out that way....
They charged me for the plan I selected and ran my credit card 3 times. So okay no problem call customer service and get it straightened out. So I call and get put on hold basically....silent phone...sounds dead after 10 minutes. So I hang up and call again...this time I wait 22 minutes...finally a person answers...mind you all this time no music NOTHING to alert me that I was on hold. I ask the CSR what is going on...she says that she doesn't know...so I tell them what has happened with my card being charged 3 times and no option of the monthly billing option. She tells me that it wasn't charged...I tell her that I'm looking at it online right now and it was. All this time she has a real cunty attitude also by the way. I say what do you think that I'm lying and she basically says YES!!!. So I ask for a supervisor...she says no problem...click on hold again...Supervisor Melissa answers after another hold.
I explain the situation to her...she also tells me that my card has not been run three times even though I explain that I'm looking at it online currently. Then she tries to say that maybe it did, but it was because they refunded money to me. I tell her that it was all done BEFORE I called and she says that basically I'm lying and it wasn't. So I ask her about her on hold system and why do I just get a dead phone sound...she says that she hears music etc when she puts people on hold and that nothing was wrong with it. So I told her to call customer support herself.
Anyways I'm missing a lot of the attitude and such in my story telling, but it was the worse customer support that I have ever received. She actually told me to send them proof of the charges because she didn't believe me!
I'm just trying to give the gift of Howard to my brother and missed Smallville in the process!!!
I actually told them that I might cancel for XM and they said whatever!!!....even though I'd NEVER get XM.
Sirius needs to address their CSR program!! |
Oh no. The worst customer service is XACT. After having to purchase 4 car attenaes (sp?) (in 10 months) and now my receiver totally going out, they would not take anything back. Even the items I ordered online. I told them my receiver was given as a Christmas gift. They said with no receipt they could not nor would they do anything about it. But gladly directed me to their website where I could purchase another receiver. Uh no thanks. Going to get myself a Sportster4 tomorrow. |
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| hooknoseitalian |
I'm having trouble believing you too. I've never seen any online credit account show the charge immediately. It usually takes at least a day to post on your account, sometimes several days depending on when the merchant actually puts the charge through.
Plus, what's with the VIN# thing? Are you sure that's what it's asking for? Not the SID, PSN or I think there's also an EIN #... Are you wearing your reading glasses?
Quote: Originally posted by smittythepig
i hate them because they didn't give me my $50 rebate. nothing worse than waiting for it after sending in all that shit and triple-checking to make sure you qualify for everything by reading all the small print...and then getting that onboxious letter saying your rebate has been denied. fuckers. |
Same thing happened to me, but if you pay close attention, you'll see that there's a 3rd party rebate company that handles all that shit. All it took for me was a call to Sirius customer service and they overrode the denial and promptly sent me a check. |
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| ColumbiaChris |
ok first they asked me make and model of my car then then VIN#...check it out for yourself...
as for the credit card it is PayPal and the charges show up instantly...I would glady post a screen shot but I don't have that option. |
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| IdidSalswyf |
| Are you SURE you weren't being a dick? Cause when my 1st Starmate shit the bed, they sent me a new one within a week, free of charge, no questions asked. I find it hard to believe, based on my experience. Then again, the rep you talked to could have been a Corky or something. |
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| Bababong |
Quote: Originally posted by TLD
The call center is in Nova Scotia Canada |
:lol:
I've haven't called the Sirius call center since I activated but needed to cause one of my receivers is on the blink
I read this thread and decided to get it over with
I called and answered the automated questions,was on hold for about twenty minutes wich I thought was excessive but then this bright,chipper,young broad picked up and she was professional and personable as hell
She didn't fix my replay over the fucking phone-duh-but she sent me in the right direction and straightened out some of my account shit that I've been too lazy to do on the intranets
Overall Satisfaction-4 outta 5 stars :btu: |
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| ColumbiaChris |
| Reported for what??? If you can't voice an opinion or concern for the whole Sirius network including Howard, what can you do here? I have always been under the assumption that web boards were for dialogue. Everyone here is a Stern and Sirius supporter...so am I, but when I get dicked around I'd like to be able to inform others. MAYBE just MAYBE somebody at Sirius or will hear this and take note or something. |
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| healybob |
| Worst, not worse. I agree. They charged me for a unit that never shipped for over a year and then wouldn't give me all my money back even though their records showed that I had never received the device. |
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| ColumbiaChris |
| Glad to hear that you had a positive experience...maybe I did just get two idiots...the first lady even told me that they had over 200 calls on hold...but was still called a liar basically, situation was worked out I suspose, but won't really know until the pending charges on the card are cleared up |
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| Halcyon |
| You know what I always do in a situation like yours ColumbiaChris? I sit back, crack a beer, and watch some UFC and say "Fuck it". |
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| stevehenry68 |
| Oooh...cunty... |
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| roydaboy |
Quote: Originally posted by healybob
Worst, not worse. I agree. They charged me for a unit that never shipped for over a year and then wouldn't give me all my money back even though their records showed that I had never received the device. |
This happen to a girl i work with :mad: |
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| PETROCK |
| Siruis Customer Service sucks BAD!! I have a horror story that became more & more involved as a week went by, on a day to day basis. I posted it months ago, it happened in April & they basically did the same to me, they charged me a shit load of times & it was never straightened out until after I talked to several different morons, AND they lied to me on a daily basis. I don't even want to go down that road again. Just thinking about it is giving me the shakes. |
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| Modane |
Quote: Originally posted by jtcullifer
All of the customer service calls for any big company nowadays are sent over to India. So you end up with some idiot who barely speaks english. Just like Bababooie said a couple of weeks back. If your problem doesn't match what's on their que card, your fucked! |
I dispute that statement.
I'm with customer service for cingular wireless. :hw: |
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| sonicbong |
| customer service sucks at Sirius... there is no argument. Wait until you have a problem that isn't typical or have equipment problems.... I've had nothing but headaches. |
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| J-Fresh |
I'm sure the customer service calls are taken by a 3rd party call center. I worked at one while trying to find a real job and did tech support for Verizon DSL.
That was the worst job I ever had. I felt like a robot at that place. I worked there for a month before I ever met my supervisor. There are people that walk around and tap you on the shoulder if you are taking too long on a call. They hire anybody, so there are pretty good chances you will end up sitting next to a disgusting slob that can't get hired anywhere else. My lunch was stolen out of the refrigerator on a daily basis. You had to schedule your break, and if you can't get off a call by five minutes past your scheduled time, you had to reschedule it. I often would get my last 15 minute break 20 minutes before the end of my shift. And most of all, the only reason people call those numbers is because something is wrong, so they are already in a bad mood...and ready to blame it on and yell at the first person that answers the phone.
To sum all of that up, there is no way a human being can work at a call center and not be cunty.
And since they hire anybody, the odds of you talking to a complete moron are very high.
Also, if you live in Columbus, Ohio...I don't care how down on your luck you are, never turn in an application for Call Tech. No matter how much the washed up DJ on the commercials tells you how great it is. |
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| Brentallica |
| I just called some hottie at Sirius to have my second receiver set up in my car. Instead of an extra $6/mo., I had phone sex w/the chick and the chick next to her cube and I'm only going to get billed $5/mo instead. SWEET!!! Their customer service is smokin'! |
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| SnapperFace |
| easy! easy! |
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| catdr9155 |
SIRIUS Customer Care
We appreciate feedback of all kinds. Comments, questions and suggestions may be sent to SIRIUS Customer Care by completing this form or by calling 1-888-539-SIRIUS (7474). NOTE: Please be sure to provide your account number when you call.
This is the place for this forum, not on this place provided from Mutt or SFN, we cant help you here. |
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| MeatBallHeroes |
| :rolleyes: |
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| ColumbiaChris |
Ok so I'm sitting around bored and still mad at the whole situation...so I decide to call support once again. This time only on hold for 10 minutes...not bad. I ask the guy about the activation fee that I was charge ($15), the supervisor had told me that she was going to credit my account back $5 of the fee since I did it on the internet. I ask him why I charged $15 in the first place when their FAQs say it is only $10 for online activation anyways. He said that it is only for accounts that pay a year up front. Asked him why it doesn't say that and he said he has no clue. So oh well he credits me $5 anyways.....GREAT not a good answer, but good result.
So then I ask why in the world do they ask for auto VIN#s? He says that in case I don't have the ESN# for my radio they can look up my info using my VIN#. HUH...I said well you found my info using my name and address..why then VIN#. He said well if my car was stolen and they needed the ESN which I may not have because the radio was in the car, that they could find the ESN# using my VIN#. Again HUH...they found it all by using my name. He got flustered and I just laughed.
Oh well, time to go to sleep and hope the credit charges get reversed I guess.
Thanks for letting me rant..I think we all hate CSR departments. |
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| LennyD23 |
| Quit your job working for them, it'll get better, I know. |
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| NineFromFylth |
| haven't had to call since i activated my radio thank god. |
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| w00dyee |
AOL is the worst
Exact is a close second.
Cingular sucks balls
Sirius is just bad, which for a call center, is pretty good |
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| RichInSunnyFL |
Quote: Originally posted by Grizer
I'm still waiting for a call back so I can send in my sportster. My antenna is bad and they told me I had to RMA my whole radio to get a new antenna. But I got a call back after I got off the phone setting up my RMA #, the manager said they are out of replacement sportsters and will call me when they become available. That was in June. |
Did you get the offer of a Sportster 4 in place of the Sportster? I did and 3 weeks later it died? Now I don't have any radio again! That's after waiting 46 days! I have the worst luck. |
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| FHackie |
| What I don't get is why you can't cancel or reactivate your account online. Or how I gotta run the attenta through the window, onto the roof, pointing in a certain direction, and the signal still drops out all the time. The content is great, but everything else about Sirius sucks. |
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| dadoosh |
| I had a great experience-- rented a car at JFK. They advertised Sirius, but the gal at the counter said none were left. The car a got HAD it, but not activated. I called customer service thinking I could repoint from my acct. He reminded me about the $75 and $75 back, but THEN asked me for the VIN#. He activated it!! From the rental company account and they never knew-- FREE SIRIUS ALL WEEK |
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| VioletB |
They really are awful. During the Labor Day weekend, I was surprised to find that I couldn't log in to listen online. When I called to inquire as to why, I was told my account had been sent to collections. My payment was due on the 2nd, and I was calling on the third, and they had already sent it to collections?
Anyway, I have it set up for auto bill on my credit card. They said it was declined. I knew the card was good so I called my bank. Sirius had attempted to bill my card FOUR times with no expiration date. Because of this, my bank had put a fraud hold on my card. Thankfully, I didn't try to use it elsewhere, because it would have been declined and I would have been humiliated. My bank took the hold off my card and told me to call Sirius and tell them they had been attempting to bill my card with no expiration date.
I did just that, and was met with the worst customer service I have ever dealt with. The first woman I spoke with basically told me that what I was saying was impossible. Mind you, I have been using this card since January with no issue, and I had over 3k in available funds. She wouldn't help me at all so I asked for a supervisor. The supervisor was HORRID and wouldn't let me speak without interrupting. Both women I spoke with were black (yes, I am aware this is racist, I don't give a shit) and I could just imagine their necks and eyes rolling as they were speaking to me. The supervisor told me that I just didn't want to accept the fact that my credit card was maxed out. I couldn't believe the way I was being treated. She ended up hanging up on me when I asked to speak to her supervisor. She even refused to give me her name.
There is much more to this horrid customer service story, but I have rambled on enough. I actually created this account to post here to see if anyone else had the same experience, but realized I couldn't start a thread. I am glad to see I am not the only one who experienced such shitty service.
I called back and got a very nice man who apologized profusely and fixed everything on my account and gave me a month for free. I didn't even ask for anything for free, I just wanted my fucking account fixed so I wouldn't have my credit card canceled again.
Anyway, I feel your pain. Howard is lucky I love him so much, or I would have told Sirius to shove it up their fucking asses that |
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| catdr9155 |
Quote: Originally posted by VioletB
They really are awful. During the Labor Day weekend, I was surprised to find that I couldn't log in to listen online. When I called to inquire as to why, I was told my account had been sent to collections. My payment was due on the 2nd, and I was calling on the third, and they had already sent it to collections?
Anyway, I have it set up for auto bill on my credit card. They said it was declined. I knew the card was good so I called my bank. Sirius had attempted to bill my card FOUR times with no expiration date. Because of this, my bank had put a fraud hold on my card. Thankfully, I didn't try to use it elsewhere, because it would have been declined and I would have been humiliated. My bank took the hold off my card and told me to call Sirius and tell them they had been attempting to bill my card with no expiration date.
I did just that, and was met with the worst customer service I have ever dealt with. The first woman I spoke with basically told me that what I was saying was impossible. Mind you, I have been using this card since January with no issue, and I had over 3k in available funds. She wouldn't help me at all so I asked for a supervisor. The supervisor was HORRID and wouldn't let me speak without interrupting. Both women I spoke with were black (yes, I am aware this is racist, I don't give a shit) and I could just imagine their necks and eyes rolling as they were speaking to me. The supervisor told me that I just didn't want to accept the fact that my credit card was maxed out. I couldn't believe the way I was being treated. She ended up hanging up on me when I asked to speak to her supervisor. She even refused to give me her name.
There is much more to this horrid customer service story, but I have rambled on enough. I actually created this account to post here to see if anyone else had the same experience, but realized I couldn't start a thread. I am glad to see I am not the only one who experienced such shitty service.
I called back and got a very nice man who apologized profusely and fixed everything on my account and gave me a month for free. I didn't even ask for anything for free, I just wanted my fucking account fixed so I wouldn't have my credit card canceled again.
Anyway, I feel your pain. Howard is lucky I love him so much, or I would have told Sirius to shove it up their fucking asses that |
Call Sirius and Fuck off in the meantime,, shit! SIRIUS Customer Care
We appreciate feedback of all kinds. Comments, questions and suggestions may be sent to SIRIUS Customer Care by completing this form or by calling 1-888-539-SIRIUS (7474). NOTE: Please be sure to provide your account number when you call.
This is the place for this forum, not on this place provided from Mutt or SFN, we cant help you here. |
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| hs1 |
WELCOME TO THE SUCK ! That's pretty much how i can express this situation.
I had a similar BAD SIRIUS CUSTOMER SERVICE EXPERIENCE |
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| hs1 |
WELCOME TO THE SUCK ! That's pretty much how i can express this situation.
I had a similar BAD SIRIUS CUSTOMER SERVICE EXPERIENCE myself. It had to do with a unit that didn't work. It got replaced and the second unit sucked ass big time. When i called to attempt another exchange, i was given the run around. The razzle dazzle. You name it.
Customer service reps with a bad attitude and a 'supervisor' talking to me using a loud tone of voice. The same way a mother talks to a spoiled child.
Needless to say, i got nothing. So far, i ve cancelled that account. I had two. FUCK 'EM. I only still have (1 account) Sirius, for the Howard Stern Show. If he resigns tomorrow (which will not happen), i will cancel my account. Period.
Sorry to hear about your bad experience with a BAD CUSTOMER SERVICE FROM SIRIUS.
I only hope that others on the same situation would come down here and express their frustration. Perhaps someone from SIRIUS will eventually read this and take some action.
Good luck.
Cheers
BTW : my BAD EXPERIENCE WITH SIRIUS' CUSTOMER SERVICE, goes beyond that. I just wrote some of it, otherwise it would get boring. LOL |
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| alanp138 |
| the only thing good about sirius is the content. the s50 sucks, so does customer service.the s50 could be good if it didnt get so hot. the docking kit is faulty. ive gone through three and only once was it my fault it broke. id say life expectancy on the s50 is 6 months. im affraid to buy the stilletto,and be heartbroken when it breaks. customer service kept me on hold for over and hour,warranty dept hung up on me once, i called back waited an hour and finally gave up. its new technology and usually theyv'e been real cool to deal with,but not lately.now i can only listen on internet, its alot funnier through headphones. |
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| piesyor |
I ordered & received my " FREE " radio(delayed by 3 weeks).
It wasn't working, so I sat through hours of waiting for & talking to customer service.
I finally got a return authorization# & sent it back via UPS.
$20.00 out of pocket for return shipping & packing charges, commuting costs & hours online.
I'm paying for the subscription service I can't even use, while they hold my radio hostage.
Two weeks latter they won't even acknowledge my multiple emails.
I could have bought the same radio at Radio Shack and not had all the problems.
"FREE" Radio? I don't think so
Still waiting!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! |
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| A.J. |
Quote: Originally posted by piesyor
I ordered & received my " FREE " radio(delayed by 3 weeks).
It wasn't working, so I sat through hours of waiting for & talking to customer service.
I finally got a return authorization# & sent it back via UPS.
$20.00 out of pocket for return shipping & packing charges, commuting costs & hours online.
I'm paying for the subscription service I can't even use, while they hold my radio hostage.
Two weeks latter they won't even acknowledge my multiple emails.
I could have bought the same radio at Radio Shack and not had all the problems.
"FREE" Radio? I don't think so
Still waiting!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! |
I am still waiting for a replacement radio as well. They will credit your account the shipping charges incurred to you as well as the monthly subscription fee. The customer service department (located in Canada) does suck big time in such an unprofessional way, but they freely give out credits. I was even credited another $20 after I explained a problem I had when ordering. Ask for a credit but expect to be on silent hold 15-30 minutes. |
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| ball_gag_jones |
| waiting for almost four months now for my new reciever, old one will not work. they told me my account would be put on hold untill I recieved the new unit, they did not, now they want to cancel me. every time I c all sirius waranty dept. I am on hold up to an hour and a half with nothing! whoes running customer service at sirius, hitler? |
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| powerman Steve |
| Is there Number to call in NY to tell some one how fuck up customer service department is. I am on wait list for over month to get my free starmate thas was shipped broken. Up to $70 credit I got now. I just had fight with SR. Csr Named VICCI what a bitch. She got pissed when I told her Nova Socia sucks like customer service department at Sirius |
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| tincup23 |
| I have called 3 times and each call has been a nightmare. |
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| Fa-Fa-Fo-Ha |
I've posted this info before but I don't mind posting it again.
Sirius costumer service calls are handled by a company called Stream and they have locations worldwide . A good number of the calls go to their center in the Dominican Republic. I happen to know a couple of people who used to work there taking Sirius calls and told me how they treat their employees like shit. Their wages is not the issue. Although they get paid the equivalent of a little over $3.00 Dollars an hour they find it not bad at their exchange rate. But pretty much they hire anybody who knows some English and don't have a criminal record, regardless weather the person has any cosyumer service experience. Also the bad attitude supervisors treat the employees with makes the employees in turn pass it to the costumers. Is fucked up but that's how it is. Also they give them training on the different Sirius receivers but once there is a question that is not covered in their training they have to get one of the floor engineers or whatever they call them, and usually there is only one or two of those guys per shift which is never enough. So the employees who are already in a bad mood just try to get rid of you because they don't want to wait for ever either for one of those guys.
But in the end costumers don't know this. Costumers believe they are dealing with Sirius and in fact these Stream employees are representing Sirius.So is Sirius responsibility to be on top of Stream to ensure they are providing quality costumer serivce. After all, Sirius is paying Stream for this!.
Link: www.stream.com |
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| piesyor |
I finally got a email reply from & they told me I can't do anything on line.
I have too sit on hold on the phone for a couple of hours just to talk someone. |
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| CHOPPERCAMP |
| I've called 4 times and every time they couldn't answer any of my questions |
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