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Sirius customer service is awful
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| Sirius customer service is awful
- Click HERE to go to the original thread with graphics
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| Pussah2 |
had a problem with my stiletto on Wednesday where I got an antenna not detected right in the middle of the show. I called them and they gave me the product support line. They gave me a FUCKING PORN NUMBER.
All I did was take the battery off, put it back on and it works fine. |
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| TLD |
Quote: Originally posted by Pussah2
had a problem with my stiletto on Wednesday where I got an antenna not detected right in the middle of the show. I called them and they gave me the product support line. They gave me a FUCKING PORN NUMBER.
All I did was take the battery off, put it back on and it works fine. |
fascinating |
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| Rad31 |
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| thund3rl1p5 |
Quote: Originally posted by Pussah2
had a problem with my stiletto on Wednesday where I got an antenna not detected right in the middle of the show. I called them and they gave me the product support line. They gave me a FUCKING PORN NUMBER.
All I did was take the battery off, put it back on and it works fine. |
disgruntled employee, actually kind of funny |
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| P-B |
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| Holy Jeeze! |
it's true. sirius is a great service but they are shitty at customer service. my radio broke and it was under warranty. i was told that while i didn't have it (had to send it in for a replacement) i would not be charged. when i got the new radio they charged me an activation fee. they had also been charging me the whole time it was gone and charged me for a second subscription on the new one. they eventually took care of it but still...
my girl ordered one through them and returned it immediatly. they had already activated the radio even though it had never come out of the package... |
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| thoroldjames |
| this thread is useless without that phone number |
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| rudebwoy08 |
| I called them Christmas day to activate my new second radio and the customer service was awesome. But then again, that might have been because I was about to shell out some more $$$ |
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| Holy Jeeze! |
Quote: Originally posted by thoroldjames
this thread is useless without that phone number |
:lol: |
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| JWC |
Quote: Originally posted by Pussah2
had a problem with my stiletto on Wednesday where I got an antenna not detected right in the middle of the show. I called them and they gave me the product support line. They gave me a FUCKING PORN NUMBER.
All I did was take the battery off, put it back on and it works fine. |
Was the porn good? :cool: |
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| Pussah2 |
Quote: Originally posted by thoroldjames
this thread is useless without that phone number |
This is the number Sirius gave me for the product support line:
1-800-869-5394
A recording gives than this number:
1-800-464-8900 |
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| Case a Beer |
| I made a call into them this week for an account switch over....no problems and only a 5 min. wait. |
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| Pussah2 |
Here is their canned response email I got today 3 days after the fact
Dear ,
Thank you for contacting SIRIUS. We appreciate the time you have taken
to contact us regarding your Stiletto. We can help.
, the Stiletto has to have a clear view of the sky in order for the
unit to function properly. If you are having issues with the WIFI,
please contact our Product Support Team at:
-1-800-869-5590
They should be able to assist with the other issues you are having with
your stiletto.
We are committed to providing you with the best in customer care. If
you have any more questions, please feel free to contact SIRIUS Customer
Care. For your convenience, we are available 24 hours a day, 7 days a
week at:
1-888-539-SIRIUS (7474)
As well as by email at:
www.sirius.com/customercare |
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| Holy Jeeze! |
Quote: Originally posted by Case a Beer
I made a call into them this week for an account switch over....no problems and only a 5 min. wait. |
i was on hold for 30 minutes! i know...wah, i had to wait... |
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| thoroldjames |
| Their customer service is pretty bad, most places suck as well though. |
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| Pussah2 |
Quote: Originally posted by thoroldjames
Their customer service is pretty bad, most places suck as well though. |
did you call the 800 number. |
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| johnny mo |
| I had a really bad experience with Sirius customer service as well. I'm have problems with my original sportster, the backlight is flickering on and off which makes night time use difficult. I got in touch with tech service and they told me there really wasn't much they could do and that the warranty had expired. The tech service rep did give me the warranty dept phone number and a "secret number" to give them when I called. I was thinking that maybe the secret number may get me some help, but when I got through to the warranty dept. I was told there was nothing they could do, and that they had no idea what the secret number was for. It seems to me that there should be better communication between departments. I'm now stuck with a unit that is sometimes unreadable and a boom box that won't accomadate the newere units with the universal docking capabilites. |
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| Hey 4Q2 |
I bought another radio from sirius. I tried to cancel the order with no luck. I returned the radio to Sirius and waitng on a credit to my credit card. It cost me about $100.00. They gave me a credit for .88. I tried several times calling customer service. After waiting 45 minutes on hold I was disconnected. It looks like Im going to have to seal with my credit card company and not customer service.
SIRIUS CUSTOMER SERVICE SUCKS!!! |
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