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Sirius Needs To Make A Commitment To It's Users
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| Sirius Needs To Make A Commitment To It's Users
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| BARNZsongwriter |
Here is a story for Howard 100 news......
When Howard came over to Sirius I made a Serious all out effort to support Howard and Sirius. I brought the stock and I now have five Sirius Subscriptions. Of that Five Subscriptions three of them are annual subscriptions, two are quarterly subscriptions or it might be the other way around in any case, I have made a serious and monetary committment to Sirius. What do I get in return? Well the two or three quarterly subscriptions were not paid on the 1st of June, so they block my Internet access and put my account in collections............. Yes, they block my access over the Internet and put my account in COLLECTIONS.
If I in fact have two accounts or even three accounts with Annual Subscriptions that are in good standing, why can I not listen online with those accounts. Total Bullshit! I understand all the explanations and the reasons, but I've made a committment to Sirius that is long term and serious, all I'm asking is that they do the same for me and not be douchebags.
If I don't pay on the first, give me till the 15th.......... a simple small step that can win them major kudos. To immediately put customers in good standing with multiple accounts in collections is just wrong. |
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| BARNZsongwriter |
Look at this crap response:
That's Bull.......
The payment was due on the 1st, it's only the 4th now, what GRACE period, give me a break. This response sucks.
On 6/4/07, CustomerCare <customercare@sirius-radio.com> wrote:
Dear Paul,
Thank you for contacting SIRIUS regarding the service you have received
from SIRIUS thus far. Your comments and opinions are important to us!
We regret to learn that you are not happy that your SIRIUS Internet
Radio account has been placed on hold, Paul. However, if there is an
overdue balance on an account, and the payment has not been received by
the end of the grace period, the online features of SIRIUS, as well as
the receiver subscription, is inaccessible.
Also, your account is not in the Collections Agency, it is just frozen
until the balance is paid. We apologize for any inconvenience that this
may be causing you and we appreciate your patience.
You are unable to access the online features with your other
subscriptions due to the fact that all subscriptions are on the same
account. The single subscription is not frozen, it is the whole
account. We apologize for any inconvenience that this may cause and we
appreciate your patience. Thanks for contacting SIRIUS, Paul!
Have a great day!
We are committed to providing you with the best in customer care. If
you have any more questions, please feel free to contact SIRIUS Customer
Care. For your convenience, we are available 24 hours a day, 7 days a
week at:
1-888-539-SIRIUS (7474)
As well as by email at:
www.sirius.com/customercare
Sincerely,
Krystal F
SIRIUS Customer Care
Did you know that SIRIUS has great money-saving billing options? You
can get 1-14 months free depending on the option you choose. Call us at
888-539-SIRIUS (7474) and we?ll help you choose the plan that?s right
for you!
SIRIUS Satellite Radio, The Best Radio on Radio |
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| BARNZsongwriter |
I sent the following email to Howard:
Howard,
Sirius needs to pull their heads out of their asses.
I have 5 Sirius receivers, 3 of which have annual subscriptions, 2 are quarterly. The two quarterly subscriptions were up for renewal on the 1st of June, well I lost my credit card and will renew it when I get my new credit card, but in the mean time, Sirius has cut off my Internet access and they are threatening me with cancelling my entire service, because of two quarterly subscriptions that I don't even really need, I choose to keep them to support you and Sirius and really I keep them to support Howard.
They have finally reactivated my internet stream, but this is stupid corporate bullshit that Sirius needs to change. Imagine this, they will cancel my account with 5 receivers, because they can't wait till next week for me to renew the subscriptions on two quarterly accounts I don't really need.
Please Howard address this........ Perhaps with you speaking they will pay attention. |
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| GeoGoGo |
| Not to be rude but you were late on three or four payments. They are within their rights. |
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| funk5stacks |
| pay your bill dick cheese :pie: |
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| chewbaca1924 |
| Sirius will be done within 3 years if you ask me... |
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| TheBat |
| I am waiting until the merger/non merger is over until I even think about getting more than my pull and play receiver. I think you should pay a flat fee and get to have as damn many radios as you want. I hope xm goes under or merges. I am afriad that after Howard's five years are up and he leaves there will be the Soprano Effect, people will let there subscriptions lapse once the show ends... |
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