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Sirius Cancels Loyal Customer's Lifetime Subscription, Charges Him For A New One
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| Sirius Cancels Loyal Customer's Lifetime Subscription, Charges Him For A New One
- Click HERE to go to the original thread with graphics
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| Jimsta |
From Consumerist.com:
Say you're a satellite radio company with a loyal, even evangelical customer—someone who listens daily, who keeps buying your products for the people around him, and who steadily expands his own collection of your hardware and subscriptions. Wouldn't that be a great guy to screw over? Sirius seems to think so.
A loyal Howard Stern fan, Marc followed Stern to Sirius in January of 2006. He bought a $500 lifetime subscription—which, like Tivo's old "lifetime" subscriptions, refers more to the lifespan of the devices than to your own. Still, Marc quickly grew to love what Sirius has to offer, and bought additional products, each with their own monthly subscriptions. He was and is, in short, the perfect customer. And then the credit card number they had on file expired, and Sirius canceled all of his accounts at the same time.
The nice Sirius customer service agent explains that my entire account has been closed. All four service plans. But, there is Good News, because she can turn my radios back on. When I get home, I find that none of the home radios are working. I also get an email confirming a $399 purchase of another lifetime subscription. And, I can not log into my account.
Four calls and several broken promises later, after being told that "it's very complicated" and that they'd "kick it up to Corporate," he still keeps getting the run-around from Sirius' customer service reps—and he's still on his second lifetime subscription, less than two years after joining.
What surprises us most about this is how little regard Sirius has for someone who's clearly an ideal customer: loyal, an advocate of the product, does repeat business. Why ruin that? Shouldn't their customer management software be flashing a big red alarm at Sirius HQ right about now? |
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| mickowit |
| that SUCKS. And it makes me very concerned about my own lifetime subscription. |
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| Dr. T. Sanchez |
I can see them cancelling all the monthly accounts if an expired card is used, but the pre-paid lifetime? That is absolutely ridiculous!! I should check my second account because I think my card has an expiration date coming up.
Not sure how that would work; do I need to constantly update Sirius with the same card # but a new expiration date? |
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| Dr. T. Sanchez |
| Just checked; card expires Oct '07, but my next payment isn't until Feb '08. |
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| justadorkydude |
| sounds like a monopoly |
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| drog2000 |
| Something sounds strange, when my card expired Sirius emailed me and asked me to go to their web site and update my record or to call them to do it if I didn't trust the email (incase it was spam) I went to the website that I have bookmarked, updated my card and everything is fine. I'm sure they will get it straightened out, but it would suck for the time being. |
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| drmarc2 |
| I am the Marc who had the lifetime subscription canceled because my credit card had expired. Just quick update - It took a few weeks, but eventually everything worked out. I got my lifetime back, they refunded my money and I am still a happy customer. Now, if they can get the stock price up... |
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| AcquiringSignal |
Well I cancelled anyways this month! I finally gave up on Howard & Sirius... To many vacation breaks and Howard's lazy behavior.
I am the biggest Artie fan - but even he is walking through the show now! He carried it for a good 5 years on his own!!!!
George is the only one to bring a spark to the show and new edge and new interesting point of view to this old tired show.
Fan since the first day in Cleveland since the Early 1990's.
Fan of Howard since The TV Talk Show Appearances of the Late 1980's.
I am Done. |
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| drog2000 |
Quote: Originally posted by AcquiringSignal
Well I cancelled anyways this month! I finally gave up on Howard & Sirius... To many vacation breaks and Howard's lazy behavior.
I am the biggest Artie fan - but even he is walking through the show now! He carried it for a good 5 years on his own!!!!
George is the only one to bring a spark to the show and new edge and new interesting point of view to this old tired show.
Fan since the first day in Cleveland since the Early 1990's.
Fan of Howard since The TV Talk Show Appearances of the Late 1980's.
I am Done. |
To each his own, but there are more then 2 channels on Sirius and with the merger there will be even more channels. There is no way I`ll go back to listen to non stop advertising on regular radio |
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