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Im 'Officially' battling with Sirius Customer Service over the phone!!
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| Im 'Officially' battling with Sirius Customer Service over the phone!!
- Click HERE to go to the original thread with graphics
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| 3foot11midget |
Hello All....Im officially battling with Sirius Customer service over the phone.....heres whats going on...
I signed up for Sirius about 4 weeks before howard got there....i bought the S-50....about 8 months deep my S-50 craps out....call customer service and they send me a new S-50 FREE of charge (sweet)..its now been about 14 months with the new S-50 and BAM yesterday it goes out again....I call customer service and they run me through the fucking gamet of things to do...i must of spent approx 4 hours off an on downloading, uploading, adding porgrams, deleting programs, holding 'reset' buttons on my S-50, getting transfered, etc...and have NOTHING TO SHOW FOR IT.....MY S 50 IS STILL BROKE!!!
the last 'tech' guy i spoke with gave me the dirt...he says the S-50 was built to fail...!!!! he estimates a high amount of the S-50's were designed to only last approx a year or so.....then people just go out and buy new ones!
My dilema...i just dropped $400 bucks for the lifetime sub, which is linked to my S-50...and if you know anything about the lifetime sub there are only limited times you can transfer the sub to another unit and it costs 75 bucks!
So my latest conversation with Sirius they want to send me a S-50 for free, but i pay shipping, and I move on.....MY PROBLEM.....the S-50 will last me about a year, die, then I will be doing this ALL OVER AGAIN...PLUS i will eat away at my 3 transfer limit...at this rate I will be on my 3rd transfer within 3 years!
What im hoping to do is get a Stilitto 100 sent out for free instead of the S-50....the battle is on pause as I told them I was to pissed to speak to them and will be calling back....
What should I do....anyone here had similiar expirences? Anyone have the Stiletto 100? If so, how do you like it??
THE BATTLE IS ON! I WILL WIN!!! |
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| SavageHenry |
| dont take any guff from those swine. |
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| Dick Fitzwell |
| You may need to suck some cock to get satisfaction from Sirius ...... it's like pulling teeth dealing with those assholes. |
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| robinseggplant |
| Do you need a step stool to reach to phone? |
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| daven30 |
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| 3foot11midget |
Quote: Originally posted by robinseggplant
Do you need a step stool to reach to phone? |
I USE A BLUETOOTH EARPIECE ASS WIPE |
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| Dave Matthews |
Quote: Originally posted by 3foot11midget
Hello All....Im officially battling with Sirius Customer service over the phone.....heres whats going on...
I signed up for Sirius about 4 weeks before howard got there....i bought the S-50....about 8 months deep my S-50 craps out....call customer service and they send me a new S-50 FREE of charge (sweet)..its now been about 14 months with the new S-50 and BAM yesterday it goes out again....I call customer service and they run me through the fucking gamet of things to do...i must of spent approx 4 hours off an on downloading, uploading, adding porgrams, deleting programs, holding 'reset' buttons on my S-50, getting transfered, etc...and have NOTHING TO SHOW FOR IT.....MY S 50 IS STILL BROKE!!!
the last 'tech' guy i spoke with gave me the dirt...he says the S-50 was built to fail...!!!! he estimates a high amount of the S-50's were designed to only last approx a year or so.....then people just go out and buy new ones!
My dilema...i just dropped $400 bucks for the lifetime sub, which is linked to my S-50...and if you know anything about the lifetime sub there are only limited times you can transfer the sub to another unit and it costs 75 bucks!
So my latest conversation with Sirius they want to send me a S-50 for free, but i pay shipping, and I move on.....MY PROBLEM.....the S-50 will last me about a year, die, then I will be doing this ALL OVER AGAIN...PLUS i will eat away at my 3 transfer limit...at this rate I will be on my 3rd transfer within 3 years!
What im hoping to do is get a Stilitto 100 sent out for free instead of the S-50....the battle is on pause as I told them I was to pissed to speak to them and will be calling back....
What should I do....anyone here had similiar expirences? Anyone have the Stiletto 100? If so, how do you like it??
THE BATTLE IS ON! I WILL WIN!!! |
:bs: |
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| SleepingWarrior |
| Whats the price difference on the S-50 compared to the Stiletto 100? Maybe they'd go for it if you offered to pay 1/2 of the difference between the two units. |
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| emtfromny2 |
| Try the Sirius Talk Forum. After reading in there equipment is a huge issue, most of the radio's only seem to last a max two years. Everyone says good things about the Stilletto 100, but they aren't going to give you one for free, especially if they are offering to replace your old one. |
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| artechba |
| S-50? Those things were always crap. Just buy a stiletto and move on. |
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| vashier |
| Now do see why people laughed at you over paying for the lifetime subscription? |
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| 3foot11midget |
Quote: Originally posted by SleepingWarrior
Whats the price difference on the S-50 compared to the Stiletto 100? Maybe they'd go for it if you offered to pay 1/2 of the difference between the two units. |
S50 is offered to me for free....stiletto offered at 199 (same as the online price) |
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| 3foot11midget |
Quote: Originally posted by vashier
Now do see why people laughed at you over paying for the lifetime subscription? |
i still think it will workout....especially when cars have computers in them in the future & i can listen online for free |
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| SleepingWarrior |
Quote: Originally posted by 3foot11midget
S50 is offered to me for free....stiletto offered at 199 (same as the online price) |
I meant what does the S50 sell for direct from Sirius. If S50's are as shitty as you say they are you may have to pony up 1/2 the difference or all the difference. |
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| fjackieftimmy |
my s-50 just shit the bed after about a year and a half, about a week ago........constant problems.......I think I may battle Sirius for a new one tomorrow.
F timmy's skull |
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| sfgirl |
You have valid concerns and facts to back up your request for a new Stiletto. Stick with it and don't let them get the better of you. Make sure you also document with dates and details a timeline of the issues (time and money spent) on attempting to resolve the issue. It sounds like you went through all levels of helpdesk support. And if they're helpdesk is solid then every call is monitored and documents with a ticket of the issue/cause/resolution. Remind them that you bought in good faith a lifetime subscription and, based on advertisements, the S-50 being the best thing around.
Good luck! |
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| Carnival Man |
| I have to replace my XTR1 about once every 12 months because they burn out...They are an excellent unit while they work & they used to only cost $40 for a replacement...now that they are so old I saw that TSS is selling them for $70 now. But since it's a great unit & cheaper than replacing all my old stuff I just buy a new (at least new/unused) unit every year & this one is my 4th. |
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| dcjispimp |
Quote: Originally posted by vashier
Now do see why people laughed at you over paying for the lifetime subscription? |
:yes: Contracts are for suckers. |
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| 3foot11midget |
Quote: Originally posted by SleepingWarrior
I meant what does the S50 sell for direct from Sirius. If S50's are as shitty as you say they are you may have to pony up 1/2 the difference or all the difference. |
179 to 199 |
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| art vandaley |
| About 4 months ago my s50 crapped out after about 3 months of light use. At the time when i sent mine in to the warranty dept, they were planning on sending me a replacement s-50 , i guess at the time they didnt have any s-50s to replace mine with, so they sent me a stiletto 100 and car kit to replace it for no additional charge. I got lucky. I would send in your s-50 for them to replace it, who knows you may get lucky. |
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| SleepingWarrior |
Quote: Originally posted by 3foot11midget
179 to 199 |
Thats odd that they wouldn't let you swap units since they are basically the same price. |
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| 3foot11midget |
Quote: Originally posted by SleepingWarrior
Thats odd that they wouldn't let you swap units since they are basically the same price. |
yea....i will offer them 20 bucks...good idea to check the price comparison on the website! THANKS! |
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| 3foot11midget |
Quote: Originally posted by SleepingWarrior
Thats odd that they wouldn't let you swap units since they are basically the same price. |
also, when the S50 was new im sured i paid between 250 to 300 for it |
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| 3foot11midget |
Quote: Originally posted by art vandaley
About 4 months ago my s50 crapped out after about 3 months of light use. At the time when i sent mine in to the warranty dept, they were planning on sending me a replacement s-50 , i guess at the time they didnt have any s-50s to replace mine with, so they sent me a stiletto 100 and car kit to replace it for no additional charge. I got lucky. I would send in your s-50 for them to replace it, who knows you may get lucky. |
cool.....how do u like the stiletto compared to the S-50? |
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| 3foot11midget |
Round one Sirius wins...kinda...
After speaking with many Sirius staff over the phone i was offered either a S-50 for free or a Stiletto 100 for $125...
My goal is to get the Stiletto for about $20 (the price difference between the 2 systems on Sirius.com)
I was asked to email customercare@sirius.com
I will keep you posted on my status...any other pieces of advice? |
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| F*ck the FCC! |
| 3footmidget why the fuck does everything have to official with you? nobody wants to rip you off |
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| 3foot11midget |
Quote: Originally posted by F*ck the FCC!
3footmidget why the fuck does everything have to official with you? nobody wants to rip you off |
everything? u r officially wrong! |
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| Epsilon |
| Sounds unfortunate. I have one of the original Sportster radios, and after two years it's still going strong. |
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| Bumper1977 |
"the last 'tech' guy i spoke with gave me the dirt...he says the S-50 was built to fail...!!!! he estimates a high amount of the S-50's were designed to only last approx a year or so.....then people just go out and buy new ones!"
You want everyone to believe that a tech guy, out of the goodness of his heart, just told you something that would be deadly to a company if it became public knowledge? Not to mention that since these service calls are recorded, this guy must not like his job very much.
It's sad that you feel the need to garner anonymous message board support for your little crisis by jumping on the "customer service sucks" bandwagon.
I've got an idea, call Al Sharpton and tell him Sirius Customer Service is violating your civil rights. |
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| 3foot11midget |
Quote: Originally posted by Bumper1977
"the last 'tech' guy i spoke with gave me the dirt...he says the S-50 was built to fail...!!!! he estimates a high amount of the S-50's were designed to only last approx a year or so.....then people just go out and buy new ones!"
You want everyone to believe that a tech guy, out of the goodness of his heart, just told you something that would be deadly to a company if it became public knowledge? Not to mention that since these service calls are recorded, this guy must not like his job very much.
It's sad that you feel the need to garner anonymous message board support for your little crisis by jumping on the "customer service sucks" bandwagon.
I've got an idea, call Al Sharpton and tell him Sirius Customer Service is violating your civil rights. |
OK RETARD....it wasnt the 'last' guy i spoke with..it was one of the many guys i spoke with..actually it was more then one...secondly, by me saying it was 'built to fail' i didnt mean Sirius purposly built it to fail...BUT..they way it was designed its does crap out after about a year or so...and YES the one guy i spoke with who gave me most of the dirt sounded like he has been there for a bit to long and handeled this exact same call...as a consumer of Sirius he sounded pissed off with the amount of SHIT some of there products go through and how Sirius allows the staff to handle it.....
as stated...i will keep u posted on my status....i have since emailed Sirius and should have a response within 24 to 48 hours |
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| 3foot11midget |
Quote: Originally posted by fjackieftimmy
my s-50 just shit the bed after about a year and a half, about a week ago........constant problems.......I think I may battle Sirius for a new one tomorrow.
F timmy's skull |
keep me posted via this thread....i wa soffered nothing at first, then a free S50, thnre most recently a Stiletto100 for 125 bucks....now i have emailed Sirius to get a better deal...i want the Stiletto 100 for like 20 bucks! |
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| SoCal MayheM |
| My S-50 crapped out right after my 1 year warranty ran out. Just buy the Stiletto its much better. |
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