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Will Howard TV Fuck Up The Order Of Shows for wackpack bowling
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| Will Howard TV Fuck Up The Order Of Shows for wackpack bowling
- Click HERE to go to the original thread with graphics
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| DUDE-HERE |
THEY FUCKED UP THE ORDER OF MISS HOWARD STERN SHOW 1,3,4,2
BIKINI BOWLING SAME DEAL
WILL DOUG HOODSTEIN FUCK UP THE ORDER AGAIN
REMEMBER DOUG
IT GOES
1
2
3
4
NOT
1
3
4
2 |
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| skyofcrack |
What don't you understand about :
YOUR CABLE COMPANY FUCKED UP |
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| DUDE-HERE |
Quote: Originally posted by skyofcrack
What don't you understand about :
YOUR CABLE COMPANY FUCKED UP |
time warner
twice
bullshit |
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| skyofcrack |
Quote: Originally posted by DUDE-HERE
time warner
twice
bullshit |
HTV sends it out to everyone all at once and I received mine in order. Cox put mine up in order. TW messed up yours...twice. |
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| Pervis |
Quote: Originally posted by skyofcrack
What don't you understand about :
YOUR CABLE COMPANY FUCKED UP |
I'm really sick of that argument and here is why: Shouldn't there be someone who works for inDemand who coordinates with the cable companies in order to make sure that the programming is being updated correctly and in a timely manner? They are just as responsible as the cable companies if these errors are constantly occuring because it just goes to show that they just don't care in the long run. They hand it off to the cable companies and then wipe their hands of the matter and it is all on the cable company from that point on? No, I don't think so. |
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| skyofcrack |
Quote: Originally posted by Pervis
I'm really sick of that argument and here is why: Shouldn't there be someone who works for inDemand who coordinates with the cable companies in order to make sure that the programming is being updated correctly and in a timely manner? They are just as responsible as the cable companies if these errors are constantly occuring because it just goes to show that they just don't care in the long run. They hand it off to the cable companies and then wipe their hands of the matter and it is all on the cable company from that point on? No, I don't think so. |
There are thousands of affiliates all over the country that receive this material from InDemand. It is their responsibility to then take that material in a timely manner and prepare it for their menus which takes hours to do each day. For Daily Shows, they are usually available by 1 or 2PM but sometimes as late as 4PM (which is why they can sometimes be delayed). Anyway, if the person at your cable company is doing their job, they would start the menu generation process soon after 2PM to have it up and ready for Midnight that evening. If there's a problem with any of the titles, they should immediately e-mail InDemand so that they can be re-sent for the next menu. All HTV can do is wait for a response from the affiliates. That's why Jason set up the thread for problems here to speed things along. |
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| DUDE-HERE |
| WELL JASON SHOULD READ THE THREADS CAUSES ITS HIS SEGEMNT THAT ISN'T WORKING |
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| DUDE-HERE |
WHATS I FIND FUNNY IS HTV BLAMES EVERYONE BUT THEM BUT THAN WHY DOESN'T HAPPEN WITH ANY OTHER DIRECT TV PROGRAM...HMMMMMMMMMMM
I HAVE ENEVER EVER RECIEVED PROBS UNTIL THE ADVENT OF HOWARD TV..ITS ONLY THEM
WHY..........HMMMMMMMMMMMMMMM
BECAUSE IT IS THEIR FAULT |
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| skyofcrack |
Quote: Originally posted by DUDE-HERE
BECAUSE IT IS THEIR FAULT |
But yet I receive all of my HTV programs on time and daily and if there is a problem with a show, a representative from Cox Cable immediately fixes it. I'm in contact with this person and will ask about missing shows. I usually get a detailed response within the hour and the problem fixed in a day or two. I'm sure there is someone like this at every cable system that you can contact. |
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| Pervis |
Quote: Originally posted by skyofcrack
But yet I receive all of my HTV programs on time and daily and if there is a problem with a show, a representative from Cox Cable immediately fixes it. I'm in contact with this person and will ask about missing shows. I usually get a detailed response within the hour and the problem fixed in a day or two. I'm sure there is someone like this at every cable system that you can contact. |
And again, there should be a representative of the cable company in contact with someone from iN DEMAND who checks these errors on a regular basis. As someone who has worked for an international corporation in an error checking position I know that these roles exist ESPECIALLY when two corporations rely upon each end doing what they are supposed to do.
Here you constantly want to place the burden of this on the customer. We can look at this forum and see a CONSTANT steam of complaints from the customer base. This is an ongoing issue that involves major problems on all ends of those handling the content. Problems with the creators of the content and problems with those releasing it. HTV, iNDEMAND, and all the cable companies are at fault here for various problems.
It seems that no matter how much we complain or submit emails and trouble tickets it is not going to get better anytime in the near or distant future. |
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| skyofcrack |
Quote: Originally posted by Pervis
And again, there should be a representative of the cable company in contact with someone from iN DEMAND who checks these errors on a regular basis. As someone who has worked for an international corporation in an error checking position I know that these roles exist ESPECIALLY when two corporations rely upon each end doing what they are supposed to do.
Here you constantly want to place the burden of this on the customer. We can look at this forum and see a CONSTANT steam of complaints from the customer base. This is an ongoing issue that involves major problems on all ends of those handling the content. Problems with the creators of the content and problems with those releasing it. HTV, iNDEMAND, and all the cable companies are at fault here for various problems.
It seems that no matter how much we complain or submit emails and trouble tickets it is not going to get better anytime in the near or distant future. |
Here's the chain of events lest anyone be confused:
1. Problem is found with episode or missing. CUSTOMER complains to CABLE CO.
2. CABLE CO. contacts IN DEMAND so problem can be fixed.
3. In DEMAND re-sends fixed or missing episode to CABLE CO.
4. CABLE CO. adds fixed episode to new menu for CUSTOMER.
You see, everyone is involved in the process here. You can't expect it all to happen like magic. There are so many possible problems out there and so much content that you cannot expect someone from your CABLE CO. to look through everything. They leave it up to US to let THEM know what's wrong. The problem lies when #2, #3 or #4 doesn't happen fast enough for the CUSTOMER's satisfaction. It should all happen within a day or two. Three or four if it's a weekend or holiday.
When there is a problem accessing In Demand on any given day on my system, I'll immediately call Cox and ask them if there is any problem in my area. They check and if there is I know I have to wait it out. Usually a couple hours. If there's none in my area then I try to get it fixed over the phone. If that doesn't work then I schedule someone to come out, hoping it fixes itself in the meantime. You have to be pro-active. You can't just sit around and wait for others to fix YOUR problem. Even if it's YOUR area's problem. |
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| Pervis |
Quote: Originally posted by skyofcrack
They leave it up to US to let THEM know what's wrong. |
Again, that is the complete problem here. The customer SHOULD NOT be your quality assurance people, which is totally the case with this. There is an entire corporate strategy devoted to this in most large companies and if not there should be.
http://en.wikipedia.org/wiki/Quality_Assurance
read that or work for a real company and you'll learn what they should have in place |
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| skyofcrack |
Quote: Originally posted by Pervis
Again, that is the complete problem here. The customer SHOULD NOT be your quality assurance people, which is totally the case with this. There is an entire corporate strategy devoted to this in most large companies and if not there should be.
http://en.wikipedia.org/wiki/Quality_Assurance
read that or work for a real company and you'll learn what they should have in place |
It's just not practical to have a person or team or people hired simply to watch the thousands of hours of In Demand content, looking for problems when you have customers who are already watching it who can report any errors. It's not like a regular company where you can test a certain percentage of the quality of the product before it goes out the door.
They know when their menus fail and have to regenerate them. Some shows have been deleted for technical reasons then re-released later so they do have some QC even if it's after the fact. |
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| Pervis |
Quote: Originally posted by skyofcrack
It's just not practical to have a person or team or people hired simply to watch the thousands of hours of In Demand content, looking for problems when you have customers who are already watching it who can report any errors. It's not like a regular company where you can test a certain percentage of the quality of the product before it goes out the door.
They know when their menus fail and have to regenerate them. Some shows have been deleted for technical reasons then re-released later so they do have some QC even if it's after the fact. |
Okay, now it is totally established how little you know about the cable business, telecommunications, and larger business practices in general. There should be a coordinator at every single cable provider that handles complaints of this nature. I hesitate to even use the word SHOULD because I know for a fact that these roles exist. My fiance works for Cox cable as a manager of the call center which deals with billing and they field the defense tech support answers half the time. There is most certainly a person who is supposed to deal with iNDemand issues. This should resolved on an ongoing basis between the Cox people and those providing the content.
On the other hand of the situation there is an iNDemand person who fields those complaints and is supposed to relay the information to the differents aspects of their on company and then check with content providers to make sure they are doing what they are supposed to be doing.
THIS IS NOT HAPPENING DOWN THE LINE
The cable companies are getting shit for info from iNDemand much less HTV which doesn't send out correct much less prompt information to all of these people. The shit ball starts at HTV and then rolls down hill.
If you had really paid attention to all the complaints here you would understand that this is a major problem. I have many other digital cable subscriptions and there has been no other that presents issues like HTV. Stop making excuses. |
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| skyofcrack |
Quote: Originally posted by Pervis
Okay, now it is totally established how little you know about the cable business, telecommunications, and larger business practices in general. There should be a coordinator at every single cable provider that handles complaints of this nature. I hesitate to even use the word SHOULD because I know for a fact that these roles exist. My fiance works for Cox cable as a manager of the call center which deals with billing and they field the defense tech support answers half the time. There is most certainly a person who is supposed to deal with iNDemand issues. This should resolved on an ongoing basis between the Cox people and those providing the content.
On the other hand of the situation there is an iNDemand person who fields those complaints and is supposed to relay the information to the differents aspects of their on company and then check with content providers to make sure they are doing what they are supposed to be doing.
THIS IS NOT HAPPENING DOWN THE LINE
The cable companies are getting shit for info from iNDemand much less HTV which doesn't send out correct much less prompt information to all of these people. The shit ball starts at HTV and then rolls down hill.
If you had really paid attention to all the complaints here you would understand that this is a major problem. I have many other digital cable subscriptions and there has been no other that presents issues like HTV. Stop making excuses. |
Of course, there's a coordinator but they don't watch all the content for errors. The guy at Cox that I contact when there's a problem has never seen HTV but he immediately sends off an e-mail to inDemand and gets a response back to me, usually in a half hour. The fixed or missing show is up the next day. The problem is most people don't have a guy this dedicated at their cable company. There has never been anything slow from inDemand when it comes to righting a wrong. My experience. The only shit ball is at your cable company. |
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| Pervis |
Quote: Originally posted by skyofcrack
Of course, there's a coordinator but they don't watch all the content for errors. The guy at Cox that I contact when there's a problem has never seen HTV but he immediately sends off an e-mail to inDemand and gets a response back to me, usually in a half hour. The fixed or missing show is up the next day. The problem is most people don't have a guy this dedicated at their cable company. There has never been anything slow from inDemand when it comes to righting a wrong. My experience. The only shit ball is at your cable company. |
FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE
You have no fucking idea what you are talking about at this point. Shut the fuck up. Stop trying to put the responsibility on the customers. The quality control factor should be on their end, not ours. That is the bottom line and no amount of bullshit you spin at this point is going to change that. They have the ability to do QA but they don't. BOTTOM FUCKING LINE HERE. |
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| skyofcrack |
Quote: Originally posted by Pervis
FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE FALSE
You have no fucking idea what you are talking about at this point. Shut the fuck up. Stop trying to put the responsibility on the customers. The quality control factor should be on their end, not ours. That is the bottom line and no amount of bullshit you spin at this point is going to change that. They have the ability to do QA but they don't. BOTTOM FUCKING LINE HERE. |
What don't you understand about MY EXPERIENCE? Clearly, I'm getting my shit and you're not so tough titty fucknut. |
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| Pervis |
Quote: Originally posted by skyofcrack
What don't you understand about MY EXPERIENCE? Clearly, I'm getting my shit and you're not so tough titty fucknut. |
What don't you understand about THIS BEING A QA PROBLEM?!?!?
You're a fucking tard...either you work for HTV or get paid to suck their dick. I'm done trying to explain the way businesses and cable companies work to you. Your experience DOES NOT SPEAK FOR EVERYONE ELSE. |
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| skyofcrack |
Quote: Originally posted by Pervis
Your experience DOES NOT SPEAK FOR EVERYONE ELSE. |
But it should and that's my fucking point. Every cable company should have someone like I have. My experience should be the norm. |
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